Pipeline Renewal Support Specialist
EPITEC, Chicago, IL, United States
Job Title:
Renewal Support Specialist I
Contract Duration:
6 months with possible extension
Location:
Remote
Work Schedule:
M-F, Full-time
3 weeks dedicated training with additional 3 weeks of production review
Summary The Renewal Support Specialist I is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on existing contracts and works closely with partner contacts and internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness.
What You’ll Do
Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
Consult with sales to prepare renewal quotes and identify upselling opportunities
Build and maintain business relationships with sales teams and partner contacts
Attend partner-specific and renewal-related training sessions
Collaborate with Product Specialists and partners to support sales efforts
Maintain responsiveness to sales and customer needs
Participate in external training and conferences (with manager approval)
Support renewal operations by managing quote preparation and pipeline tracking
What We Expect of You
Bachelor’s Degree, OR
4 years of experience in Renewal Support or a related field
Proficiency in Microsoft Office Suite
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a dynamic environment
Attention to detail and accuracy
Time-management and organizational skills
Ability to prioritize work under pressure and frequent interruptions
Willingness to travel up to 10% as needed
Ability to understand and apply written and verbal instructions
Experience in technology sales support (preferred)
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Renewal Support Specialist I
Contract Duration:
6 months with possible extension
Location:
Remote
Work Schedule:
M-F, Full-time
3 weeks dedicated training with additional 3 weeks of production review
Summary The Renewal Support Specialist I is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on existing contracts and works closely with partner contacts and internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness.
What You’ll Do
Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
Consult with sales to prepare renewal quotes and identify upselling opportunities
Build and maintain business relationships with sales teams and partner contacts
Attend partner-specific and renewal-related training sessions
Collaborate with Product Specialists and partners to support sales efforts
Maintain responsiveness to sales and customer needs
Participate in external training and conferences (with manager approval)
Support renewal operations by managing quote preparation and pipeline tracking
What We Expect of You
Bachelor’s Degree, OR
4 years of experience in Renewal Support or a related field
Proficiency in Microsoft Office Suite
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a dynamic environment
Attention to detail and accuracy
Time-management and organizational skills
Ability to prioritize work under pressure and frequent interruptions
Willingness to travel up to 10% as needed
Ability to understand and apply written and verbal instructions
Experience in technology sales support (preferred)
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