Community & Member Engagement Specialist
Stmatthewschamber, Matthews, NC, United States
Community & Member Engagement Specialist
Job Title:
Community & Member Engagement Specialist
Position Summary:
The Community & Member Engagement Specialist provides administrative, marketing, membership, and event support to ensure the smooth day‑to‑day operations of the Chamber. This position assists with member engagement, financial tracking, communications, and event coordination while serving as a key point of contact for members and the public.
Key Responsibilities
Assist with daily office operations and general administrative tasks.
Answer phones, respond to emails, and handle member inquiries.
Maintain organized files, databases, and membership records.
Assist with office supply management and basic office coordination.
Assist with invoicing, payments, and deposits.
Track membership dues and event payments.
Help monitor budgets for events and programs.
Assist with outreach to prospective members via calls, email, and events.
Support membership onboarding and welcome communications.
Help track renewals and follow up on dues.
Maintain membership database and contact lists.
Provide excellent customer service to current and prospective members.
Assist in identifying potential sponsors for events and programs.
Help prepare sponsorship materials and communications.
Track sponsor commitments and ensure benefit fulfillment.
Support fundraising and revenue‑generating initiatives.
Assist in managing social media accounts.
Help create basic marketing materials.
Support website updates and event promotions.
Draft newsletters and member communications.
Promote Chamber members and community events.
Assist in planning and executing Chamber events.
Help manage registrations, attendee lists, and event setup.
Coordinate with vendors, venues, and volunteers.
Assist with post‑event follow‑up and evaluations.
Represent the Chamber in a professional and friendly manner.
Support outreach efforts and attend local events as needed.
Help build relationships with members and community partners.
Qualifications
High school diploma or associate/bachelor’s degree (preferred but not required).
Strong organizational and communication skills.
Basic knowledge of Microsoft Office.
Familiarity with social media platforms.
Willingness to learn sales, marketing, and event coordination.
Friendly, professional, and customer‑service oriented attitude.
Experience in customer service, retail, office admin, or hospitality (preferred).
Basic bookkeeping or cash‑handling experience (preferred).
Experience with Canva, email marketing tools, or social media scheduling tools, CRM (preferred).
Key Skills
Organization and attention to detail.
Communication and customer service.
Time management and multitasking.
Willingness to learn and take initiative.
Office‑based with frequent interaction with members and the public.
Some evening or weekend hours for events.
Base Salary $43,000 - $47,000 based on experience.
Package includes
401K with a match.
Commissions – no cap.
Annual bonus plan.
Health, vision, and dental covered 100%.
Life insurance.
Mileage stipend.
Cell phone stipend.
Remote work occasionally.
Unlimited PTO after 6 months.
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Community & Member Engagement Specialist
Position Summary:
The Community & Member Engagement Specialist provides administrative, marketing, membership, and event support to ensure the smooth day‑to‑day operations of the Chamber. This position assists with member engagement, financial tracking, communications, and event coordination while serving as a key point of contact for members and the public.
Key Responsibilities
Assist with daily office operations and general administrative tasks.
Answer phones, respond to emails, and handle member inquiries.
Maintain organized files, databases, and membership records.
Assist with office supply management and basic office coordination.
Assist with invoicing, payments, and deposits.
Track membership dues and event payments.
Help monitor budgets for events and programs.
Assist with outreach to prospective members via calls, email, and events.
Support membership onboarding and welcome communications.
Help track renewals and follow up on dues.
Maintain membership database and contact lists.
Provide excellent customer service to current and prospective members.
Assist in identifying potential sponsors for events and programs.
Help prepare sponsorship materials and communications.
Track sponsor commitments and ensure benefit fulfillment.
Support fundraising and revenue‑generating initiatives.
Assist in managing social media accounts.
Help create basic marketing materials.
Support website updates and event promotions.
Draft newsletters and member communications.
Promote Chamber members and community events.
Assist in planning and executing Chamber events.
Help manage registrations, attendee lists, and event setup.
Coordinate with vendors, venues, and volunteers.
Assist with post‑event follow‑up and evaluations.
Represent the Chamber in a professional and friendly manner.
Support outreach efforts and attend local events as needed.
Help build relationships with members and community partners.
Qualifications
High school diploma or associate/bachelor’s degree (preferred but not required).
Strong organizational and communication skills.
Basic knowledge of Microsoft Office.
Familiarity with social media platforms.
Willingness to learn sales, marketing, and event coordination.
Friendly, professional, and customer‑service oriented attitude.
Experience in customer service, retail, office admin, or hospitality (preferred).
Basic bookkeeping or cash‑handling experience (preferred).
Experience with Canva, email marketing tools, or social media scheduling tools, CRM (preferred).
Key Skills
Organization and attention to detail.
Communication and customer service.
Time management and multitasking.
Willingness to learn and take initiative.
Office‑based with frequent interaction with members and the public.
Some evening or weekend hours for events.
Base Salary $43,000 - $47,000 based on experience.
Package includes
401K with a match.
Commissions – no cap.
Annual bonus plan.
Health, vision, and dental covered 100%.
Life insurance.
Mileage stipend.
Cell phone stipend.
Remote work occasionally.
Unlimited PTO after 6 months.
#J-18808-Ljbffr