Travel Customer Service Representative (Remote)

About the Role
The Claros Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel , hospitality, and delivering exceptional customer experiences.

Key Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms

Assist clients with luxury and leisure travel bookings , including changes, cancellations, and special requests

Provide accurate and timely information regarding destinations, travel requirements, and agency policies

Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction

Proactively follow up with clients before and after their trips to ensure a positive travel experience

Address client questions or concerns with empathy, professionalism, and a solutions-focused approach

Maintain accurate records and update internal systems and booking platforms as required

Qualifications & Skills

Excellent verbal and written communication skills

Previous customer service experience (travel, hospitality, or service-related experience preferred)

Strong organizational skills and attention to detail

Comfortable using technology, booking systems, and digital communication tools

Reliable, proactive, and able to manage multiple client requests efficiently

Genuine interest in travel and helping clients plan memorable experiences

What We Offer

100% remote work environment

Flexible scheduling options

Opportunities for professional growth within the company

Access to travel perks and industry-related discounts

Supportive team culture with ongoing training and development

Apply Today
Interested candidates are encouraged to apply today and join our growing remote travel support team at The Claros Travel .

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