Hotel Sales Administrator

Hotel Indigo Nashville The Countrypolitan

Join the sales team at Hotel Indigo Nashville The Countrypolitan, a boutique lifestyle hotel in the heart of downtown Nashville. We are seeking a detail-oriented, hospitality-driven professional who is looking to grow a long-term career in hotel sales. This role serves as a critical support function for the Sales & Events teamensuring seamless execution of group bookings, accurate system management, and exceptional client communication.

Key responsibilities include:

• Create and manage group bookings within Opera PMS, including rooming lists, pickup tracking, and inventory adjustments
• Assist with billing processes, folio review, and client voucher reconciliation
• Serve as the primary point of contact for group pickup reporting and internal distribution of resumes and BEO packets
• Support Sales Managers with administrative coordination and client follow-up
• Maintain accuracy across systems and ensure all group data is aligned with brand and operational standards
• Collaborate with Front Office and other departments to ensure successful group execution

Requirements:

• Minimum 2 years of hotel front desk or reservations experience
• At least 1 year in a sales coordinator or similar role
• Proficiency in Opera PMS required
• Experience with group creation, rooming lists, and billing within IHG systems preferred
• Delphi experience is a plus
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Must be able to lift up to 30 lbs as needed

Schedule:

• Monday Friday | 8:00 AM 4:00 PM
• Full-time, 40 hours per week

Why join Arbor Lodging & Hotel Indigo Nashville:

• Competitive salary with annual review opportunities
• 401(k) with company match
• Complimentary parking
• Career growth within a dynamic, lifestyle-driven brand

Arbor Lodging is committed to fostering a culture rooted in integrity, accountability, and continuous growth. Our guiding principlesDo the Right Thing, Lead with Heart, Be Accountable, Aim Higher, and Celebrate Differencesshape everything we do.

Equal opportunity employer

Arbor Lodging Management is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.