Director, Enterprise Risk Management Issues & Events

Director, Enterprise Risk Management Issues & Events

Do you want to be part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk — for our customers, our communities and our associates? As part of Enterprise Risk Management (ERM), you’ll work with talented associates to provide oversight and guidance for our risk assessment programs and our risk and risk mitigation methodology that ensure our businesses effectively manage risk.

Enterprise Risk Management is a critical function within the firm’s second line of defense that establishes the bank’s approach to risk management and ensures adherence to strong risk management practices across the organizations. We are seeking a senior leader within our ERM team to lead our Issue and Event Management Program. This leader will ensure that our core capabilities to identify, manage, and resolve Issues and Loss Events are well managed, continuously improving, and identifying insights to improve Risk Management across the Enterprise.

Responsibilities

• Ensure effective management and enhancement of the bank’s Issues and Events Programs in alignment with business objectives and stakeholder expectations (including applicable regulatory frameworks)
• Drive cross‑functional improvement efforts to the Issue and Event Management Program, including enhancements to enterprise‑wide practices around Root Cause Analysis
• Drive proactive analysis and reporting around issues and events to identify enterprise‑wide themes, trends, and opportunities for improvement
• Develop and deliver appropriate reporting to senior management and the Board of Directors

Competencies

• Leadership
  • Able to lead a team through change to drive a culture of strong risk management
  • Highly collaborative, energetic, results‑oriented, and entrepreneurial in nature
  • Approaches risk management with a forward lean and an orientation towards innovation
  • Understands and embraces the power of technology, analytics, and automation to drive error‑free execution from a second line perspective
• Strong Business Judgment
  • Able to employ judgment and experience to make rapid and complex decisions
  • Able to influence and build consensus among peers and senior leaders leveraging sound logic and intellectual horsepower
  • Able to identify critical issues and to resolve them quickly
• Communication
  • Able to identify critical issues and to resolve them quickly
  • Exhibits leadership presence with highly developed interpersonal, presentation, and communications skills (written and oral)
  • Communicates easily at all levels of the organization, as well as with external parties including regulators and consultants
  • Has good knowledge of the regulatory landscape in the financial industry and an ability to interact regularly with the multiple Federal banking regulators with jurisdiction over Capital One

Basic Qualifications

• Bachelor’s degree or military experience
• At least 9 years of risk management experience
• At least 7 years of experience in financial services
• At least 5 years of people management experience

Preferred Qualifications

• 10 years of experience leading risk programs, projects or initiatives across an organization
• 8 years of experience in financial services
• 6 years of experience in people management

Compensation & Benefits

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $187,300 – $213,700 for Director, Risk Management

McLean, VA: $206,000 – $235,100 for Director, Risk Management

Richmond, VA: $187,300 – $213,700 for Director, Risk Management

Riverwoods, IL: $187,300 – $213,700 for Director, Risk Management

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website.

Equal Opportunity Statement

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

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