Senior Account Executive, Enterprise

About Genesys Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Senior Account Executive Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. What experience do you need to have? 8+ years of direct, outside sales, quota‑carrying role selling enterprise software solutions (multi‑million dollar transactions, 6‑24 month sales cycles) within the enterprise space (F500). Experience selling Cloud, SaaS and AI‑based solutions in Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, Conversational AI (Bots and Virtual Agents) and AI Copilots, Customer Relationship Management (CRM), etc. Proven track record developing strategic relationships within the enterprise account space, building executive relationships (C‑level), driving innovation, growing new pipeline (organic and through the channel), and developing strategic long‑term account plans. Ability to effectively communicate the company’s strategic vision and unique capabilities to customers, connecting them to the customer’s business, and sharing a compelling plan on how we can help solve the customer’s business challenges. Experience developing marketing and prospecting plans for territory growth, with a track record of new logo account development. Ability to be an advocate for existing customers while driving upsell and cross‑sell opportunities. Be a high‑energy, results‑oriented achiever and a team player willing to work in a demanding and dynamic environment. Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account. Proven experience understanding customer needs and being able to articulate complex technology solutions. Confirmed ability to lead a complex sales cycle, with a track record of successful revenue attainment. Familiarity with the MEDDPIC selling methodology. BS or BA degree or equivalent work‑related work experience. Ability to travel up to 40%. Key Responsibilities Deep understanding of the customer environment to align to the business units for AI use cases. Present product information to prospects, customers, and partners. Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence. Generate short‑term results independently. Collaboratively strategize for solving deal‑level challenges. Create and maintain a sales pipeline to hit and surpass goals within designated market sectors. Accurately forecast quarterly revenue and deliver on that revenue. Compensation Market‑competitive base salary in the range $111,700.00 – $196,300.00. The role may also be eligible for commission or performance‑based bonus opportunities. Benefits Medical, Dental, and Vision Insurance. Telehealth coverage. Flexible work schedules and work from home opportunities. Development and career growth opportunities. Open Time Off in addition to 10 paid holidays. 401(k) matching program. Adoption Assistance. Fertility treatments. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. A response can be expected within 24‑48 hours. Equal Employment Opportunity Statement Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military status, and veteran status, and other protected characteristics. #J-18808-Ljbffr