Senior Product Designer - Store Back of House Technology
REI, Seattle, WA, United States
Overview
REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co‑op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.
This role contributes to REI's success by shaping the end‑to‑end experiences for store teams and by deeply understanding operational complexity and translating it into intuitive, efficient, and well‑crafted digital products. This role will work closely with product managers, engineers, program managers, and store partners to deliver solutions that make daily store work simpler, faster, and more reliable. It is a senior individual contributor role with high ownership, broad influence, and the opportunity to define where design has the greatest impact across store operations. Store Back of House technology directly impacts how efficiently and confidently store teams do their jobs every day. The work will improve operational clarity, reduce friction, and help store teams focus on what matters most—serving customers.
This role will have the chance to shape foundational systems, influence long‑term product strategy, and raise the bar for design quality across store technology.
Responsibilities and Qualifications
Responsibilities
Leads UX and product design for one or more critical Back of House store technology products, from discovery through delivery and iteration
Translates complex operational workflows (inventory, fulfillment, tasking, labor, tools) into clear, usable, and scalable digital experiences
Drives human‑centered design practices by partnering closely with product and engineering throughout the product lifecycle
Communicates design intent through journey maps, service blueprints, workflows, wireframes, prototypes, and high‑fidelity designs
Advocates for design‑led decisions by clearly articulating user needs, trade‑offs, and recommendations to stakeholders at all levels
Contributes to and helps evolve shared design systems, patterns, and standards to ensure consistency and quality across store tools
Balances strategic thinking with hands‑on execution, owning problems from concept to shipped experience
Continuously learns from store teams through research, field visits, usability testing, and feedback loops
Applies a data‑driven approach to define an experience which integrates user feedback and business requirements
Fosters REI's culture, values and principles while setting new standards in executional and operational excellence. Defines design POV, standards and north star in collaboration with product, marketing, and engineering teams
Minimum Qualifications
6+ years of experience in product design, service design, UX design, or interaction design for complex digital products
Strong end‑to‑end design skills across discovery, interaction design, visual design, and prototyping
Experience designing operational, enterprise, or workflow‑heavy tools (retail, logistics, supply chain, or similar domains strongly preferred)
Proven ability to simplify complex systems into intuitive user experiences
Ability to plan and conduct user research and data to build a strategic point of view
Comfort working with ambiguity and influencing cross‑functional partners without formal authority
Strong storytelling and communication skills—able to clearly explain design decisions and rationale
Experience collaborating closely with product managers and engineers in agile product teams
Experience leading product direction and strategic thinking
Deep understanding of design and prototyping tools such as Figma
Adept at utilizing design systems, best practices, accessibility guidelines, and human‑centered design methodologies
Ability to communicate complex interaction concepts clearly and persuasively to different audiences
Strong organization, attention to detail and time‑management skills
A portfolio demonstrating excellent UX design skills for solving complex problems with clear results
Bachelor's degree in Design, HCI, Interaction or similar area, or equivalent practical experience
Preferred Qualifications
Experience designing for retail store operations, inventory management, fulfillment, or labor tools
Experience conducting in‑context or field research with frontline users
Familiarity with design systems at scale and contributing to shared component libraries
Closing
At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti‑racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off. Click here for a detailed overview of benefits plans by employee profile.
Pay Range
$113,100.00 – $180,900.00 per year
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REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co‑op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.
This role contributes to REI's success by shaping the end‑to‑end experiences for store teams and by deeply understanding operational complexity and translating it into intuitive, efficient, and well‑crafted digital products. This role will work closely with product managers, engineers, program managers, and store partners to deliver solutions that make daily store work simpler, faster, and more reliable. It is a senior individual contributor role with high ownership, broad influence, and the opportunity to define where design has the greatest impact across store operations. Store Back of House technology directly impacts how efficiently and confidently store teams do their jobs every day. The work will improve operational clarity, reduce friction, and help store teams focus on what matters most—serving customers.
This role will have the chance to shape foundational systems, influence long‑term product strategy, and raise the bar for design quality across store technology.
Responsibilities and Qualifications
Responsibilities
Leads UX and product design for one or more critical Back of House store technology products, from discovery through delivery and iteration
Translates complex operational workflows (inventory, fulfillment, tasking, labor, tools) into clear, usable, and scalable digital experiences
Drives human‑centered design practices by partnering closely with product and engineering throughout the product lifecycle
Communicates design intent through journey maps, service blueprints, workflows, wireframes, prototypes, and high‑fidelity designs
Advocates for design‑led decisions by clearly articulating user needs, trade‑offs, and recommendations to stakeholders at all levels
Contributes to and helps evolve shared design systems, patterns, and standards to ensure consistency and quality across store tools
Balances strategic thinking with hands‑on execution, owning problems from concept to shipped experience
Continuously learns from store teams through research, field visits, usability testing, and feedback loops
Applies a data‑driven approach to define an experience which integrates user feedback and business requirements
Fosters REI's culture, values and principles while setting new standards in executional and operational excellence. Defines design POV, standards and north star in collaboration with product, marketing, and engineering teams
Minimum Qualifications
6+ years of experience in product design, service design, UX design, or interaction design for complex digital products
Strong end‑to‑end design skills across discovery, interaction design, visual design, and prototyping
Experience designing operational, enterprise, or workflow‑heavy tools (retail, logistics, supply chain, or similar domains strongly preferred)
Proven ability to simplify complex systems into intuitive user experiences
Ability to plan and conduct user research and data to build a strategic point of view
Comfort working with ambiguity and influencing cross‑functional partners without formal authority
Strong storytelling and communication skills—able to clearly explain design decisions and rationale
Experience collaborating closely with product managers and engineers in agile product teams
Experience leading product direction and strategic thinking
Deep understanding of design and prototyping tools such as Figma
Adept at utilizing design systems, best practices, accessibility guidelines, and human‑centered design methodologies
Ability to communicate complex interaction concepts clearly and persuasively to different audiences
Strong organization, attention to detail and time‑management skills
A portfolio demonstrating excellent UX design skills for solving complex problems with clear results
Bachelor's degree in Design, HCI, Interaction or similar area, or equivalent practical experience
Preferred Qualifications
Experience designing for retail store operations, inventory management, fulfillment, or labor tools
Experience conducting in‑context or field research with frontline users
Familiarity with design systems at scale and contributing to shared component libraries
Closing
At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti‑racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off. Click here for a detailed overview of benefits plans by employee profile.
Pay Range
$113,100.00 – $180,900.00 per year
#J-18808-Ljbffr