Business Operations and Strategy Manager

Upperline Health is one of the nation’s largest multispecialty physician groups introducing value-based care into places it’s never been. We’re rebuilding how healthcare works by bringing primary care into non-primary care settings and redefining the role specialists can play in driving patient outcomes. Triage is temporary. Treatment is transformative. Our care teams provide wrap‑around care for patients outside of their usual specialist appointments. This care team includes physicians, advanced practice providers, care navigators, pharmacists, dietitians, and social workers and works to solve both the immediate challenges and the long‑term trajectory of every patient we touch. We put patients at the center of value‑based care and design everything else around that. We deliver whole‑person care, wherever the patient is – in clinic, through telehealth, at home. Upperline is headquartered in Nashville with specialist clinics across the country. About the Operations & Strategy Manager Upperline is seeking a highly motivated Operations & Strategy Manager to join our Business Operations & Strategy team. The role reports to the SVP of Strategy & Analytics and will partner with executive leadership to plan, manage, and execute key initiatives, building a strong operating structure for a growth‑stage healthcare company transforming specialty care towards value‑based care. This is a hybrid position with flexibility for travel as needed. What You’ll Do Executive Partnership, Communication, & Influence Collaborate with the CEO, CMO, and SVP of Strategy & Analytics on strategic planning and prioritizing key initiatives. Drive partnership among VBC, operations, analytics, RCM, and IT to build a repeatable system for delivering value‑based care services and appropriate billing. Partner with the value‑based care leadership to support new lines of care and structure back‑office functions accordingly. Recognize and address broader organizational implications of insights, presenting a strategic perspective with goals and proposed outcomes. Lead large‑scale or high‑impact meetings and workshops, preparing materials, driving decision‑making, and identifying concrete outcomes and next steps. Strategic Program Leadership & Execution Implement strategic recommendations by fostering collaboration across teams, setting expectations, and establishing targets for execution. Coach and provide constructive feedback to facilitate growth and development of individuals and direct reports. Organize strategic initiatives into actionable plans and communicate the approach to leaders and teams. Plan and execute workstreams, assigning tasks that reflect skills and development needs while meeting company goals and timelines. Initiate partnerships that promote organizational objectives and drive change. Leverage Complex Data to Drive Analytical Insights & Problem Solving Break down complex problems into discrete tasks to scope projects and lead execution. Lead root‑cause analysis, identifying data sources, mining findings, and insights using tools such as SQL, Tableau, PowerPivot, and Excel to create ad‑hoc analyses. Stitch data from different sources to identify opportunities and recommend improvements to the business. The initial focus will be to own and optimize Upperline’s back‑office management of its value‑based care services, partnering closely with analytics, IT, RCM, and value‑based care teams. Once a well‑functioning system is developed and fully optimized, the goal will be to design a long‑term plan for these processes to run smoothly. Qualifications of the Operations & Strategy Manager Bachelor’s degree required. 3+ years of experience in a management consulting firm or operations at a growth‑stage company. Healthcare experience required; RCM/billing experience strongly preferred. Robust analytical skills with a creative, resourceful, and relentless approach to solving complex problems with data and insights. Strong proficiency in Excel and model building, PowerPoint, and exposure to large‑language‑model tools. Familiarity with SQL preferred. Experienced in stakeholder management, managing tasks and timelines across multiple teams to meet targets. Ability to ruthlessly prioritize. Strong interpersonal skills and ability to collaborate productively with a diverse group of cross‑functional partners and build trust with leaders. Excellent verbal, written, and presentation communication skills. Highly adaptable, able to pivot on the fly. Strong bias toward action and responsibility for achieving outcomes. Highly organized, capable of building scalable processes. High standard for work product, driving organization toward excellence. Benefits Competitive benefit options, including comprehensive medical, dental and vision plans, 401(k) matching, PTO, and parental leave. Compensation Compensation is commensurate with market rates for similar positions in the region and based on prior training and experience. Job Type: Full‑time Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr