Customer Order Processing Specialist
Infosoft, Inc., Raleigh, NC, United States
Job Title:
Customer Order Processing Specialist Pay Rate:
$20 to $22/Hr Duration:
6 months Location:
Cary, NC (Hybrid - Tuesday to Thursday in office; Monday and Friday work from home) Shift:
8:30 AM 5:00 PM This position is for the
Healthcare Diagnostics
division. We are looking for a
Customer Order Processing Specialist
to support accurate and timely
order management
from entry through
fulfillment . In this role, you will collaborate closely with sales teams, cross-functional partners, and customers to process
orders , allocate products, and provide registration assistance. The ideal candidate excels in
Microsoft Excel , brings preferred experience with
SAP , communicates effectively, and thrives in a fast-paced, team-oriented environment. Strong organizational, problem-solving, and multitasking abilities are essential, along with the ability to recognize and escalate issues to ensure an exceptional customer experience. Manage customer orders
and product allocations from
entry
through fulfillment. Collaborate effectively with cross-functional teams to ensure accurate and timely order processing. Maintain and
update order
information within internal systems. Deliver exceptional customer service by responding to inquiries and resolving issues promptly. Conduct data analysis and create reports using
Microsoft Excel . Process orders using SAP (preferred but not required). Identify and escalate customer issues as needed to ensure timely resolution. Adhere to company policies, procedures, and compliance standards. Foster a positive team environment while supporting excellent customer experience. Proactively engage with customers to educate them on processes and available service offerings. Other duties as needed or assigned. Must-Have Skills: Excel Customer service
experience Microsoft platforms Client management systems Reporting and analysis Requirements: 03 years of customer service experience, or an equivalent combination of education and experience. Prior experience with order processing is preferred. Strong computer proficiency, including Windows applications; advanced
Excel
skills required. Excellent verbal and written communication skills, including prior phone-based customer interaction. Strong organizational abilities with the capacity to multitask and prioritize effectively. Team-oriented, flexible, reliable, and supportive in a fast-paced environment. Strong problem-solving abilities and attention to detail. Skills Advanced proficiency in
Microsoft Excel . Experience with SAP (preferred). Customer-focused mindset with strong collaboration skills. Ability to work under pressure and meet deadlines. Excellent organizational and multitasking capabilities. Nice-to-Have Skills: SAP
Customer Order Processing Specialist Pay Rate:
$20 to $22/Hr Duration:
6 months Location:
Cary, NC (Hybrid - Tuesday to Thursday in office; Monday and Friday work from home) Shift:
8:30 AM 5:00 PM This position is for the
Healthcare Diagnostics
division. We are looking for a
Customer Order Processing Specialist
to support accurate and timely
order management
from entry through
fulfillment . In this role, you will collaborate closely with sales teams, cross-functional partners, and customers to process
orders , allocate products, and provide registration assistance. The ideal candidate excels in
Microsoft Excel , brings preferred experience with
SAP , communicates effectively, and thrives in a fast-paced, team-oriented environment. Strong organizational, problem-solving, and multitasking abilities are essential, along with the ability to recognize and escalate issues to ensure an exceptional customer experience. Manage customer orders
and product allocations from
entry
through fulfillment. Collaborate effectively with cross-functional teams to ensure accurate and timely order processing. Maintain and
update order
information within internal systems. Deliver exceptional customer service by responding to inquiries and resolving issues promptly. Conduct data analysis and create reports using
Microsoft Excel . Process orders using SAP (preferred but not required). Identify and escalate customer issues as needed to ensure timely resolution. Adhere to company policies, procedures, and compliance standards. Foster a positive team environment while supporting excellent customer experience. Proactively engage with customers to educate them on processes and available service offerings. Other duties as needed or assigned. Must-Have Skills: Excel Customer service
experience Microsoft platforms Client management systems Reporting and analysis Requirements: 03 years of customer service experience, or an equivalent combination of education and experience. Prior experience with order processing is preferred. Strong computer proficiency, including Windows applications; advanced
Excel
skills required. Excellent verbal and written communication skills, including prior phone-based customer interaction. Strong organizational abilities with the capacity to multitask and prioritize effectively. Team-oriented, flexible, reliable, and supportive in a fast-paced environment. Strong problem-solving abilities and attention to detail. Skills Advanced proficiency in
Microsoft Excel . Experience with SAP (preferred). Customer-focused mindset with strong collaboration skills. Ability to work under pressure and meet deadlines. Excellent organizational and multitasking capabilities. Nice-to-Have Skills: SAP