Remote Call Center Customer Service Representative - $18.50/hr | Republic Servic

Remote Call Center Customer Service Representative – $18.50/hr | Republic Services Are you passionate about delivering exceptional customer service and looking for a remote opportunity with competitive pay and benefits? Republic Services is hiring full-time Remote Call Center Customer Service Representatives to join their Customer Experience team. This position offers a stable work-from-home setup, paid training, and the chance to work with one of the most respected names in the environmental services industry.
About Republic Services Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services sector, providing comprehensive solutions for recycling, waste, hazardous materials, and field services. With over 13 million customers and 41,000 team members , Republic Services operates more than 1,000 locations across North America. In 2023, the company generated $14.9 billion in revenue and continues to grow through innovation, sustainability, and customer-focused strategies.
Republic Services is committed to advancing circularity, supporting decarbonization, and building sustainable communities. Their values— Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered —guide every aspect of their operations.
Position Overview Job Title: Remote Call Center Customer Service Representative
Location: Phoenix, AZ 85054 (Remote)
Start Date: September 5, 2025
Pay Rate: $18.50 per hour
Schedule: Monday to Friday, 40 hours/week between 7:30 AM – 6:30 PM Pacific Time
Training: Paid, 3 weeks, 8:15 AM – 5:00 PM Pacific Time (no time off allowed during training)
This role is remote, but candidates must meet specific technical and environmental requirements to ensure productivity and data security.
Key Responsibilities Respond to inbound customer calls with professionalism and empathy
Resolve service issues related to residential and commercial waste services
Conduct outbound communications when necessary to address inquiries
Log and update customer interactions in internal systems accurately
Review performance metrics and collaborate with supervisors to improve service delivery
Enter service data and maintain detailed records of customer concerns
Ensure timely follow-up on emails, calls, and faxes to close service loops
Perform additional duties as assigned
Minimum Qualifications At least 1 year of recent customer service or call center experience
Ability to work full-time during designated hours
Strong communication and problem-solving skills
Comfortable using computer systems and entering data
Experience using bilingual skills, especially Spanish, is a plus
Remote Work Requirements Must have a hard-wired internet connection (no mobile hotspots or satellite internet)
Packet Loss: 0%
Must provide a distraction-free workspace
Required to be on video during internal meetings and training sessions
Company provides equipment; employee supplies internet
First 90 Days Policy To ensure optimal development, employees may only request up to 3 PTO days within the first 90 days after training.
Benefits and Compensation Republic Services offers a robust benefits package designed to support your health, financial well-being, and career growth.
Compensation:
$18.50/hour
Bonus plan eligibility (details provided upon hire)
Benefits Include:
Medical, dental, and vision coverage
Health care and dependent care spending accounts
Short- and long-term disability insurance
Life and accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
401(k) plan with generous company match
Employee Stock Purchase Plan (ESPP)
Why Join Republic Services? Work remotely with a stable schedule and paid training
Be part of a company recognized by Barron’s, Fortune, Ethisphere , and S&P Global for sustainability and ethics
Contribute to a mission-driven organization focused on environmental responsibility
Enjoy a high-engagement workplace with a culture of inclusion and respect
Access career development opportunities and long-term growth potential
Republic Services is proud of its 86% employee engagement score and its impact on over 4.6 million people through charitable initiatives in 2023.
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