Personal Lines Casualty Adjuster
Rockingham Mutual, Harrisonburg, VA, United States
POSITION MISSION: Effectively and efficiently investigate, evaluate, negotiate, and settle Personal Lines auto physical damage and liability claims.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Affirms or denies coverage of the claim based on the facts and the policy terms and conditions * Determines liability based on claim investigation and jurisdiction * Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review * Investigates and evaluates bodily injury claims * Pursues subrogation and/or arbitration when applicable * Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claims * Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlements * Comply with all regulatory and reporting requirements including fair claims practices act and relevant laws * Provide superior customer service to policyholders, agents, and co-workers
OTHER DUTIES:
* Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control * Performs other duties or special projects as required or as assigned by a supervisor
KNOWLEDGE, SKILLS, AND ABILITIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
* Displays a clear understanding of who their customer is (internal and external) * Comprehensive knowledge of insurance theory and practices * Uses professional language, tone and style in all oral and written communications * Understands the company's products, services, department function and overall organization * Well organized and uses time effectively * Able to effectively balance competing priorities * Demonstrates initiative and innovation in daily performance of responsibilities * Manages own time and schedule to meet objectives
QUALIFICATIONS:
* Bachelor's Degree preferred * Minimum 2 years of experience handling auto liability claims required * Exhibits strong oral and written communication skills * Working knowledge and effective utilization of automated technology * AIC designation preferred
DEPARTMENTAL EXPECTATIONS
* As a representative of the company, maintain a consistently high level of customer service * Prompt, reliable, and friendly service * Effectively utilizes and maximizes the use of available technology to optimum productivity * Exhibits a sound understanding of department goals and objectives * Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm * Ability to work independently yet be a complete team player * Support the corporate culture and create a positive work environment
COMPETENCIES:
* Critical thinking * Customer service centric * Attention to detail * Responsible and proactive decision making * Time management * Relationship skills * Analytical thinking skills
PHYSICAL DEMANDS:
* Position operates in a professional office or remote office environment and routinely uses standard office equipment. * Position requires attending both internal and external meetings, attending conferences and other training events. * Flexibility in daily work times and telecommuting is allowed; average 40-hour week. * Position can be fully remote.
PIbf478e2e4c95-29400-40316686
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Affirms or denies coverage of the claim based on the facts and the policy terms and conditions * Determines liability based on claim investigation and jurisdiction * Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review * Investigates and evaluates bodily injury claims * Pursues subrogation and/or arbitration when applicable * Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claims * Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlements * Comply with all regulatory and reporting requirements including fair claims practices act and relevant laws * Provide superior customer service to policyholders, agents, and co-workers
OTHER DUTIES:
* Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control * Performs other duties or special projects as required or as assigned by a supervisor
KNOWLEDGE, SKILLS, AND ABILITIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
* Displays a clear understanding of who their customer is (internal and external) * Comprehensive knowledge of insurance theory and practices * Uses professional language, tone and style in all oral and written communications * Understands the company's products, services, department function and overall organization * Well organized and uses time effectively * Able to effectively balance competing priorities * Demonstrates initiative and innovation in daily performance of responsibilities * Manages own time and schedule to meet objectives
QUALIFICATIONS:
* Bachelor's Degree preferred * Minimum 2 years of experience handling auto liability claims required * Exhibits strong oral and written communication skills * Working knowledge and effective utilization of automated technology * AIC designation preferred
DEPARTMENTAL EXPECTATIONS
* As a representative of the company, maintain a consistently high level of customer service * Prompt, reliable, and friendly service * Effectively utilizes and maximizes the use of available technology to optimum productivity * Exhibits a sound understanding of department goals and objectives * Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm * Ability to work independently yet be a complete team player * Support the corporate culture and create a positive work environment
COMPETENCIES:
* Critical thinking * Customer service centric * Attention to detail * Responsible and proactive decision making * Time management * Relationship skills * Analytical thinking skills
PHYSICAL DEMANDS:
* Position operates in a professional office or remote office environment and routinely uses standard office equipment. * Position requires attending both internal and external meetings, attending conferences and other training events. * Flexibility in daily work times and telecommuting is allowed; average 40-hour week. * Position can be fully remote.
PIbf478e2e4c95-29400-40316686