Spa Director

Job Overview

The Spa Director is responsible for the overall coordination and execution of spa activities in accordance with the Wind Creek Hospitality Purpose, Values, and Expectations Guide. The Spa Director supervises and ensures delivery of an exceptional spa experience to guests. The Spa Director inspires staff to deliver five-diamond guest service at all times. The Spa Director provides sincere service to guests and co-workers through actions that display self-confidence, grace and courtesy. The Spa Director is responsible for assuring that departmental objectives are attained.

Description

The Spa Director is responsible for overall coordination and execution of spa operations, ensuring exceptional guest experience and staff excellence.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Develop a plan to reorganize, re-launch, and operate a lifestyle wellness centered spa operation
• Develop and meet operating objectives and budgets
• Develop and implement a marketing and sales strategy that will deliver a constant message centered around “an escape from the ordinary” and increase visits
• Lead the facility staff to deliver customers an escape from their ordinary world and assure that the outcome of every visit results in a feeling of belonging and importance for the customer
• Develop, maintain, and consistently reinvent a menu of healthy-lifestyle driven wellness programs or variable time lengths that incorporate spa services, culinary instruction, and other programs that can be accommodated by on‑staff or consulting instructors
• Oversee a dedicated marketing and sales program that is concentrated in key markets and actively participates in resort‑wide marketing endeavors to stimulate consumer awareness and sales bookings
• Maximize retail revenue by offering a strong and diverse line of spa and culinary merchandise; perform monthly inventories and ensure sufficient inventories are maintained to meet operational needs
• Develop and maintain standard operating procedures for facility operations
• Recruit, hire, train and retain an effective and professional staff; actively coach, mentor and develop team members; produce or oversee evaluations for staff
• Monitor departmental service levels and assure that standards are met and customer feedback is exceptional
• Anticipate, identify and ensure that guest needs are being met in the best possible way
• Keep staff informed and knowledgeable of pertinent information; conduct daily pre‑shift meetings and departmental staff meetings as required
• Generate spa & cooking studio forecasts – weekly, monthly, quarterly and annually and interpret, analyze and report on the spa’s financial performance
• Manage labor and operating expenses in accordance to business levels
• Manage inventory; follow purchasing guidelines; ensure compliance with purchasing procedures
• Ensure that accidents and claims are minimized by having staff focused on safety; ensure that staff is trained on safety and emergency procedures
• Other duties and responsibilities as assigned

Job Requirements

Please ensure you meet the listed requirements prior to applying.

• High School diploma or GED – required
• Bachelor’s Degree in Related Field AND three (3) years’ experience in a spa management position – required
• OR Seven (7) years’ experience in a spa management position – required
• OR Five (5) years’ experience in a spa management position with Wind Creek Hospitality – required
• Five (5) years of work experience in a 4‑diamond caliber destination spa as a Manager or Assistant Manager – required
• Must be proficient in Microsoft Office applications – Outlook, Word, Excel, PowerPoint (skills test may be administered) – required
• Demonstrated executive‑level writing and verbal communication skills – required (skills test may be administered)
• Demonstrated prior experience in the development of marketing and promotional programs that resulted in measurable positive financial and other outcomes for the company.
• Demonstrated prior experience as a senior manager in opening a destination spa.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current state driver’s license and an insurable driving record for purposes of driving company vehicles as required
• Must have an occupational license (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.

Base Pay

• Pay range – $102,900.00 – $125,000.00 (the base pay will depend on factors such as experience level and skillset)
• Voluntary full‑time benefit offerings include group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401(k) with matching, shift differential, and discretionary quarterly bonuses.

#J-18808-Ljbffr