SPA DIRECTOR
Crescent Hotels & Resorts, City of White Plains, NY, United States
Compensation: $100,000 to $110,000 per year
At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do. We encourage you to bring your true self to work every day, celebrate you and cheer you on as you shine bright in your career journey. Whether it is our health & wellness programs, best-in-class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what you need. We are ready for you to start your journey with us where you belong. We care. Shine bright.
We are looking for our next great team member to join us on our Spa Operations team as Spa Director.
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- RSP/401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you.
- Discounts with our Crescent managed properties in North America for you & your family members
- Marriott Hotel Discount
- Tuition Assistance Benefit
- Discount at Spa and Red Horse Restaurant
Here Is What You Will Be Doing Each Day
- Managing the day-to-day operations of the spa; coordinating non-management staff (including massage therapists, estheticians, stylists, attendants).
- Focusing efforts toward maximizing departmental sales (services, retail, profits), and responsible for aesthetics, merchandising, marketing, maintenance, cost controls, inventory, and reporting.
You have a keen eye for detail and respect the importance of providing a luxurious spa experience for guests. You don’t shy away from challenges. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for flexibility in a job, so working a variety of different shifts, including days, evenings and weekends, works for your personal life.
Essential Job Functions
Operations & Budget Management
- Select and manage vendors for spa retail, including contracts and purchasing.
- Oversee retail product research, selection, purchasing, and display.
- Monitor and control supply inventories, uniforms, and purchasing processes.
- Track actual and projected sales, ensuring revenue goals are achieved or exceeded.
- Maintain high standards of cleanliness and functionality across all spa facilities and equipment.
Sales & Marketing Strategy
- Develop and coordinate group spa experiences, including amenities, gifting programs, and customized services.
- Plan and execute spa promotions, seasonal offers, and holiday events.
- Ensure spa services are highlighted in property marketing and advertising.
- Recommend new products, services, and enhancements to remain competitive in the market.
Revenue Management & Finance
- Oversee payroll, scheduling, and labor costs.
- Review operating statements, payroll reports, and budget worksheets to meet or exceed financial goals.
- Manage controllable expenses such as amenities, linens, salon products, décor, and supplies.
- Collaborate with sales and catering teams to accommodate group requests, review contracts, and ensure accurate billing.
Guest Experience & Service Excellence
- Lead by example in delivering outstanding guest service and creating a welcoming atmosphere.
- Empower team members to resolve guest concerns and provide exceptional service.