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Mountain America Credit Union is hiring: Director of Public Relations in Sandy

Mountain America Credit Union, Sandy, UT, United States


* Owns Mountain America’s enterprise public crisis communications strategy, including preparedness, response protocols, escalation paths, and post-incident reputation recovery.* Serves as the PR lead consultant during crises, coordinating messaging across executives, legal, risk, operations, and marketing.* Consults senior leadership on reputational risk, message strategy, and external response during sensitive or high-impact situations.* Leads scenario planning, tabletop exercises, and ongoing readiness for potential reputational threats.* Performs other duties as assigned.* Seven to nine years of similar or related experience leading public relations, strategic communications, media relations, writing, and/or reputation management, including at least five years of experience in crisis communications.* Significant experience tracking and analyzing related data, including earned media valuation.* Experienced with all social media platforms and analytics.* Bachelors in Public Relations, Communications, Marketing, Business or similar field. Masters degree preferred. An additional four years of progressive professional experience may be substituted in lieu of a degree.* Executive presence with the ability to consult senior leaders during sensitive or high-pressure situations.* Sound judgment under ambiguity and reputational risk.* Experience influencing without authority at the enterprise level.* Ability to balance transparency, regulatory considerations, and brand trust.* Knowledge of html, expert in Microsoft Office Suite required. General social media knowledge, and third-party advertising and reporting tools. Proficient in Photoshop, InDesign, preferred but not required.* Excellent presentation, listening, interpersonal, written and oral communication skills.* This position requires a deep understanding of earned media strategies, solid judgment, financial literacy, and the ability to monitor social media networks for potential opportunities as well as measure results.* Proactive, self-starter, self-manager, and tenacity in finding solutions to problems.* Highly creative, energetic, and imaginative with strong conceptual skills.* Effective time management skills required; ability to organize and prioritize efficiently.* Ability to work under deadline pressure and extra hours if needed on assignments.* Strong project management skills.* Prominent knowledge of theory and organizational experience through extensive exposure to complex practices across several different disciplines within Public Relations and Community Engagement.* Leverages knowledge of trends in Public Relations and Community Engagement to influence strategy* Strategic thinking* Creates a sense of urgency and accountability in delivering objectives and a culture which fosters innovation and creativity* Leadership and talent management skills* Develops multifunctional leadership* Coaches individuals to reach full potential, builds coaching capability in others* Helps orchestrate talent development and movement across the business unit or function* Leads work effectively and regularly across functions* Responsible for effectiveness of team(s) and performance results* Applies company-level financial and economic perspectives to decision making and problem solving* Uses substantial intuition and experience to complement data* Gathers and analyzes information at an expert level* Manages the resolution of complex or unusual business problems* Applies analytical thinking, problem identification and solving and decision making* Implementation of solutions requires a medium-term viewFollow @MountainAmericaLife on and to see why our team members love working at Mountain America!Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions. #J-18808-Ljbffr