Director of Operations
Nichols College, Dudley, MA, United States
Responsibilities
Manage P&L for all showroom and distribution partners, includes negotiating rates and coding expenditures
Maintain financial models to monitor and provide recommendations on company growth opportunities
Advise on identified company objectives via qualitative and quantitative metrics
Complete research and analysis on all strategic initiatives to estimate costs and forecast capital needs
Assess product profitability and performance based on defined metrics
Track supplier costs and define product pricing for new releases
Create project and initiative budgets
Track expenditures across related functional areas
Prepare and interpret financial and operational reports; demonstrate strong numerical and analytical capability to drive informed decision-making
3rd Party Warehousing
Build effective relationship(s) with warehouse owners, account managers and team members(s)
Complete ongoing analysis on warehouse expenditures and provide recommendations on expense trends, process efficiency and tactical opportunities for cost reduction
Assess growth of product categories against new warehouse solutions as needed
Manage all aspects of efficiency improvements and ongoing training for warehouse relationships – including technology enhancements, process improvements, and/or other changes to address growth
Vendor and Freight Management
Oversee relationships with all mill partners – build effective relationships in support company objectives
Maintain ongoing freight strategy and pursue freight cost saving initiatives (international, domestic, etc. for both imports and customer shipments) via monthly and quarterly analysis
Work with Senior Manager, Operations to monitor and make decisions on freight forwarders and approach for importing products to achieve ongoing cost management
Project Management
Manage ongoing planning and execution of operations workplan – includes adding all milestones and related tasks and activities with corresponding due dates
Establish strong rapport with all Z+F team members to facilitate cross functional initiatives
New Product Launches + Distributor Partnerships
Manage definition of project and collection roadmaps and identification of all milestone dates for new product launches; act as a liaison with workrooms and manufacturers to create required materials
Oversee all merchandizing and display needs across showroom partners, managing each partner’s Z+F display and required needs to support Z+F sales – includes a quarterly check in with each showroom as well as annual and collection-specific communications to ensure all partners are aligned with upcoming launches
Staff Management
Participate in the recruiting, interview and hiring process for direct reports and team members
Supervise operations, production, procurement and sampling departments, including inventory management
Operate as tactical backup when team members are out of the office – this role is cross-trained to execute jobs of all direct reports
Software + Website
Become a superuser of Z+F inventory/sales software across end-to-end processes
Identify requirements and use cases for all ongoing enhancements
Manage development and testing of all software enhancements and resolution of break-fix issues
Reporting
Complete weekly and monthly reporting
Determine opportunities to automate and/or streamline reporting
Tackle new projects as identified
Support NYC showroom events as needed
Execute other project-based activities based on guidance from supervisor
Qualifications
10-15 years’ experience in a management level role with direct reports
Ability to pivot from strategy to tactical implementation
Strong verbal and written communication skills
Demonstrated achievement in analysis – both qualitative and quantitative
Strong interpersonal and conflict resolution skills
High Level of Excel Proficiency – ability to do vlookups, build macros and create/utilize pivot tables
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Manage P&L for all showroom and distribution partners, includes negotiating rates and coding expenditures
Maintain financial models to monitor and provide recommendations on company growth opportunities
Advise on identified company objectives via qualitative and quantitative metrics
Complete research and analysis on all strategic initiatives to estimate costs and forecast capital needs
Assess product profitability and performance based on defined metrics
Track supplier costs and define product pricing for new releases
Create project and initiative budgets
Track expenditures across related functional areas
Prepare and interpret financial and operational reports; demonstrate strong numerical and analytical capability to drive informed decision-making
3rd Party Warehousing
Build effective relationship(s) with warehouse owners, account managers and team members(s)
Complete ongoing analysis on warehouse expenditures and provide recommendations on expense trends, process efficiency and tactical opportunities for cost reduction
Assess growth of product categories against new warehouse solutions as needed
Manage all aspects of efficiency improvements and ongoing training for warehouse relationships – including technology enhancements, process improvements, and/or other changes to address growth
Vendor and Freight Management
Oversee relationships with all mill partners – build effective relationships in support company objectives
Maintain ongoing freight strategy and pursue freight cost saving initiatives (international, domestic, etc. for both imports and customer shipments) via monthly and quarterly analysis
Work with Senior Manager, Operations to monitor and make decisions on freight forwarders and approach for importing products to achieve ongoing cost management
Project Management
Manage ongoing planning and execution of operations workplan – includes adding all milestones and related tasks and activities with corresponding due dates
Establish strong rapport with all Z+F team members to facilitate cross functional initiatives
New Product Launches + Distributor Partnerships
Manage definition of project and collection roadmaps and identification of all milestone dates for new product launches; act as a liaison with workrooms and manufacturers to create required materials
Oversee all merchandizing and display needs across showroom partners, managing each partner’s Z+F display and required needs to support Z+F sales – includes a quarterly check in with each showroom as well as annual and collection-specific communications to ensure all partners are aligned with upcoming launches
Staff Management
Participate in the recruiting, interview and hiring process for direct reports and team members
Supervise operations, production, procurement and sampling departments, including inventory management
Operate as tactical backup when team members are out of the office – this role is cross-trained to execute jobs of all direct reports
Software + Website
Become a superuser of Z+F inventory/sales software across end-to-end processes
Identify requirements and use cases for all ongoing enhancements
Manage development and testing of all software enhancements and resolution of break-fix issues
Reporting
Complete weekly and monthly reporting
Determine opportunities to automate and/or streamline reporting
Tackle new projects as identified
Support NYC showroom events as needed
Execute other project-based activities based on guidance from supervisor
Qualifications
10-15 years’ experience in a management level role with direct reports
Ability to pivot from strategy to tactical implementation
Strong verbal and written communication skills
Demonstrated achievement in analysis – both qualitative and quantitative
Strong interpersonal and conflict resolution skills
High Level of Excel Proficiency – ability to do vlookups, build macros and create/utilize pivot tables
#J-18808-Ljbffr