Customer Development Director-Club Channel
The Coca-Cola Company, Charlotte, NC, United States
Location: Position is remote within Consolidated geography.
Job Overview The Customer Development Director possesses a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the "go-to" person by the retailer's leadership team for best practices, innovation, and engagement while maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Customer Development Director is deeply connected with CCCI's field operations and leadership teams to ensure that business plans are efficiently executed as agreed upon.
Duties & Responsibilities
Develop, negotiate, and maintain a strategic partnership status with the customer to ensure joint business plans are achieved
Establish and lead cross-functional relationships with field operations, product supply, marketing, and revenue generation management to ensure alignment to respective strategic objectives
Coach, teach, and train the field operations teams on alignment to customers sales plans, best practices, and expectations
Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for assigned customer
Cultivate, sustain and maintain ongoing relationships and attend meetings, as needed with key external business partners (NRS, brand, bottler, and other relevant partners) to drive incremental growth to objectives
Collaborate with Revenue Generation colleague to compile and report key business results to CCCI's Sr. Leadership team
Analyze data to determine opportunities and implement tactics to reverse or sustain trends
Develop and execute sales programs and conduct post-analysis reviews, to gain an understanding of the effectiveness
Make adjustments as needed to sustain or reverse trends
Knowledge, Skills, & Abilities
Advanced ability to develop, negotiate and execute complex and strategic joint business plans with the assigned customer
Strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
Must have strong negotiation and persuasion skills
Responsive customer service skills with a proactive mindset
Strong organizational management skills required with the ability to collaborate with all facets of the business including field operations, marketing, product supply, revenue generation management, and the National Retail Sales Team
Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
Advanced analytical and critical thinking skills preferred
Excellent organizational, time management, attention to detail, and team-building skills are required
Ability to work independently
Strong leadership, coaching, and presentation abilities
Excellent oral and written communication skills required
Ability to prioritize multiple assignments with time-sensitive and critical deadlines
Continuous improvement mindset
Adept in handling ambiguity
Computer proficiency in MS Office particularly MS Excel and MS PowerPoint
Minimum Qualifications
Bachelor's degree four (4) years or experience as acceptable
Knowledge acquired through five (5) to seven (7) years of work experience
Preferred Qualifications
Bachelors in Business Administration, Marketing, Communications, Liberal Arts, Sociology or Psychology
Customer Management Experience
Work Environment Hybrid - office, field, remote combination with 25%-30% travel required.
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
#J-18808-Ljbffr
Job Overview The Customer Development Director possesses a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the "go-to" person by the retailer's leadership team for best practices, innovation, and engagement while maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Customer Development Director is deeply connected with CCCI's field operations and leadership teams to ensure that business plans are efficiently executed as agreed upon.
Duties & Responsibilities
Develop, negotiate, and maintain a strategic partnership status with the customer to ensure joint business plans are achieved
Establish and lead cross-functional relationships with field operations, product supply, marketing, and revenue generation management to ensure alignment to respective strategic objectives
Coach, teach, and train the field operations teams on alignment to customers sales plans, best practices, and expectations
Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for assigned customer
Cultivate, sustain and maintain ongoing relationships and attend meetings, as needed with key external business partners (NRS, brand, bottler, and other relevant partners) to drive incremental growth to objectives
Collaborate with Revenue Generation colleague to compile and report key business results to CCCI's Sr. Leadership team
Analyze data to determine opportunities and implement tactics to reverse or sustain trends
Develop and execute sales programs and conduct post-analysis reviews, to gain an understanding of the effectiveness
Make adjustments as needed to sustain or reverse trends
Knowledge, Skills, & Abilities
Advanced ability to develop, negotiate and execute complex and strategic joint business plans with the assigned customer
Strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
Must have strong negotiation and persuasion skills
Responsive customer service skills with a proactive mindset
Strong organizational management skills required with the ability to collaborate with all facets of the business including field operations, marketing, product supply, revenue generation management, and the National Retail Sales Team
Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
Advanced analytical and critical thinking skills preferred
Excellent organizational, time management, attention to detail, and team-building skills are required
Ability to work independently
Strong leadership, coaching, and presentation abilities
Excellent oral and written communication skills required
Ability to prioritize multiple assignments with time-sensitive and critical deadlines
Continuous improvement mindset
Adept in handling ambiguity
Computer proficiency in MS Office particularly MS Excel and MS PowerPoint
Minimum Qualifications
Bachelor's degree four (4) years or experience as acceptable
Knowledge acquired through five (5) to seven (7) years of work experience
Preferred Qualifications
Bachelors in Business Administration, Marketing, Communications, Liberal Arts, Sociology or Psychology
Customer Management Experience
Work Environment Hybrid - office, field, remote combination with 25%-30% travel required.
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
#J-18808-Ljbffr