Service Desk Analyst I (Wed-Sun 1pm - 10pm) (Req#1166) Virginia Beach, VA
ePlus inc., Virginia Beach, VA, United States
Overview
Location: Candidates must be located in or near Virginia Beach, Virginia.
Shift: 1st Shift, Wednesday to Sunday 1:00 PM – 10:00 PM EST.
Remote/Hybrid: Must be available on camera when interacting with employees, customers, vendors, and/or business partners. Requires reliable high‑speed internet (≥ 50 Mbps download / 15 Mbps upload) and reliable cell phone service.
As a
Service Desk Analyst I , you will answer technical support calls and respond to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.
Your Impact
Provide excellent customer service to our customers, at all times
Respond to customer inquiries in person, electronically and via phone
Troubleshoot, problem solve and resolve customer issues
Document, track and monitor problems to ensure resolution in a timely manner
Work in a team environment and participate positively with the team
Update customers when issues are resolved
Update relevant issue tracking systems appropriately
Mentor and/or train Service Desk Analyst’s
Qualifications
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge of relevant call tracking applications; ServiceNow experience a plus
One year of Customer Service experience required
Must be motivated towards constantly improving technical skills
Knowledgeable in use of MS Excel, Word, Outlook
Additional Experience
Two years of Service Desk / Help Desk experience
Position Specifics The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly. Salary will be determined by knowledge, experience, skills, certifications, and geographic location. Compensation may also include commissions and discretionary bonuses.
Benefits include a full range of medical, financial, and other benefits (401(k) eligibility, employee stock purchase program, paid time off such as vacation, sick time, and personal leave) depending on the position. Details of benefit plans will be provided upon offer.
At‑will employment. The company reserves the right to modify base salary and any other compensation at any time.
Commitment to Diversity, Inclusion, and Belonging We are an equal‑opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other protected classification. ePlus fosters, cultivates, and preserves a culture of diversity and inclusion, ensuring employees can bring their full selves to work.
Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided to support success in this position.
EEOC Questions Applicants may voluntarily share demographic background information to help improve hiring processes. Answers are optional.
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As a
Service Desk Analyst I , you will answer technical support calls and respond to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.
Your Impact
Provide excellent customer service to our customers, at all times
Respond to customer inquiries in person, electronically and via phone
Troubleshoot, problem solve and resolve customer issues
Document, track and monitor problems to ensure resolution in a timely manner
Work in a team environment and participate positively with the team
Update customers when issues are resolved
Update relevant issue tracking systems appropriately
Mentor and/or train Service Desk Analyst’s
Qualifications
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge of relevant call tracking applications; ServiceNow experience a plus
One year of Customer Service experience required
Must be motivated towards constantly improving technical skills
Knowledgeable in use of MS Excel, Word, Outlook
Additional Experience
Two years of Service Desk / Help Desk experience
Position Specifics The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly. Salary will be determined by knowledge, experience, skills, certifications, and geographic location. Compensation may also include commissions and discretionary bonuses.
Benefits include a full range of medical, financial, and other benefits (401(k) eligibility, employee stock purchase program, paid time off such as vacation, sick time, and personal leave) depending on the position. Details of benefit plans will be provided upon offer.
At‑will employment. The company reserves the right to modify base salary and any other compensation at any time.
Commitment to Diversity, Inclusion, and Belonging We are an equal‑opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other protected classification. ePlus fosters, cultivates, and preserves a culture of diversity and inclusion, ensuring employees can bring their full selves to work.
Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided to support success in this position.
EEOC Questions Applicants may voluntarily share demographic background information to help improve hiring processes. Answers are optional.
#J-18808-Ljbffr