CUSTOMER SERVICE REPRESENTATIVE I - 73005226
Florida Department of Financial Services, Fort Myers, FL, United States
Customer Service Representative I - 73005226
Date: Apr 20, 2026
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team.
Job Summary:
This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Interviewing customers in person and/or over the telephone
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation
Minimum Requirements:
Experience processing information using a computer system.
Experience conducting research and analyzing information to make decisions.
Experience communicating with others to gather information.
Substitutions:
Relevant education may substitute for the required experience.
Preferences:
Experience with negotiation techniques in a business setting.
Special Notes:
This is a full‑time position, standard workday of 8 am – 5 pm, Monday through Friday.
This role is eligible for part‑time telework after you complete required training and reach an acceptable level of proficiency.
This position may require you to work outside your regular work schedule, should there be a business need to do so.
Salary:
$38,760.36 - $49,501.08 / annually
Benefits:
Benefits include health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, vision and dental insurance.
Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.
#J-18808-Ljbffr
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team.
Job Summary:
This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Interviewing customers in person and/or over the telephone
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation
Minimum Requirements:
Experience processing information using a computer system.
Experience conducting research and analyzing information to make decisions.
Experience communicating with others to gather information.
Substitutions:
Relevant education may substitute for the required experience.
Preferences:
Experience with negotiation techniques in a business setting.
Special Notes:
This is a full‑time position, standard workday of 8 am – 5 pm, Monday through Friday.
This role is eligible for part‑time telework after you complete required training and reach an acceptable level of proficiency.
This position may require you to work outside your regular work schedule, should there be a business need to do so.
Salary:
$38,760.36 - $49,501.08 / annually
Benefits:
Benefits include health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, vision and dental insurance.
Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.
#J-18808-Ljbffr