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ADR Services Leader & Case Management Director

American Arbitration Association, New York, NY, United States


A recognized dispute resolution organization seeks a highly organized Manager of ADR Services to oversee arbitration and mediation case administration. Responsibilities include supervising a team, managing caseloads, and ensuring compliance with procedures. Ideal candidates should have a Bachelor's degree, extensive customer service experience in a legal or ADR setting, and strong leadership skills. Compensation includes a competitive salary, performance-based incentives, and comprehensive benefits, including medical and retirement plans. Hybrid work arrangement available for U.S. residents. #J-18808-Ljbffr