Senior Manager, Institutional Customer Communications & Marketing

Senior Manager, Institutional Customer Communications & Marketing – New York, NY Pfizer: Global Hospital & Biosimilars organization; US Commercial, across multiple therapeutic areas, with annual revenue of over $2.5B. The Senior Manager leads the development and execution of customer communications and marketing materials to maximize revenue, support customer reputation, drive new initiatives for US Hospital and Biosimilar products, and advance internal communications and culture for U.S. Commercial within Global Hospital & Biosimilars. Travel: ~15% | Work Location: Hybrid What You Will Achieve Communications Lead development of communications plans and written customer communications on supply/availability, product opportunities, market actions, contract opportunities and more for sterile injectable, surgical, and biosimilars portfolios. Draft customer letters/emails, field force talking points, Q&As, and stakeholder messaging based on input from cross-functional teams including Portfolio, Sales, Account Management, Pfizer Global Supply, Customer Service, Customer Marketing and Communications, Medical/Regulatory/Legal, Corporate Affairs and more. Develop messaging to support responses to media and stakeholder inquiries and other issues management needs, partnering with Corporate Affairs colleagues. Draft US Hospital and Sales Force internal communications content including newsletters, internal emails and presentations to support business communication needs. Track and measure communications and marketing metrics. Assist in the development of slide content and leadership talking points for internal meetings including Sales forums, all-colleague meetings, and annual Plan of Action meetings. Assist in messaging support for market sustainability, pricing-related communications, and thought leadership to support the portfolio. Marketing Assist in messaging support for market sustainability, pricing-related communications, and thought leadership to support the portfolio. Minimum Requirements Applicant must have a bachelor’s degree with at least 6 years of experience; OR a master’s degree with at least 5 years of experience; OR a PhD with 1+ years of experience Experience in B2B, customer/commercial and/or corporate communications. Preferred Requirements Excellent written and oral communications skills. Additional experience in internal communications and/or marketing preferred. Proven track record of delivering effective, creative communications to advance business goals. Strong writing, editing, and project management experience; track record of reliable and timely communication planning and execution. Demonstrated understanding of how communications strategy connects to and advances business strategy. Track record of providing support to senior corporate executives and working comfortably with senior executives and across cross-functional teams. Proven ability to work effectively and inclusively in teams with diverse internal and external stakeholders; influence, negotiation and stakeholder management skills. Overall communications skills including communications strategy; communications plans targeted to audiences; researching/writing/editing messaging documents, talking points, editorial features, scripts and other materials; oversight of multimedia production; communication channels including digital/social; measurement and reporting. Strong knowledge of healthcare and biopharmaceuticals industries. Preferred knowledge of hospital generics / sterile injectables market and/or experience supporting sales teams (knowledge of sales tools, sales cycle, customer profiles, etc.). Able to work to tight deadlines, manage multiple projects at once and maintain professionalism under pressure. Proactive self-starter, and able to work independently. Entrepreneurial mindset. Other Requirements NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS: Travel ~15% Relocation and visa sponsorship: See EEO/Employment Eligibility section for details. EEO & Employment Eligibility Pfizer is committed to equal opportunity in employment for all employees and applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer is an E-Verify employer. Permanent work authorization in the United States is required. #J-18808-Ljbffr