Enterprise Technical Account Manager
Keywords Studios, Oregon, WI, United States
Overview At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content, empowering our clients to remain lean and agile while focusing on engaging experiences. Keywords is trusted by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging our industry-leading service lines every step of the way.
As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales & Business Development team responsible for managing key customer relationships for our large enterprise customers. The ideal candidate is an accomplished Technical Account Manager with demonstrable success supporting large and complex global game companies, able to work cross-functionally with diverse teams and cultures.
Responsibilities Build and execute an Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities, including collaboration with product and customer success teams to expand product adoption.
Act as the single point of contact for customer health, owning overall account strategy, legal & billing discussions, and increasing overall customer usage of the Keywords Player Engagement platform and services.
Report on weekly, monthly, and quarterly pipeline opportunity reporting and progress towards quarterly revenue goals.
Receive and respond to customer RFIs/RFPs.
Leverage existing networks within the games industry to open doors and create net new opportunities for Keywords, with a focus on introducing Player Engagement Services.
Qualifications / Core Competences Strong team player with high EQ
Customer-obsessed mindset
Strong critical thinking skills
Commercial and business creativity
Process-driven and execution-oriented
Data-driven mentality
Ability to work through ambiguity
5-7+ years of Account Management experience supporting game industry customers
Experience engaging with game publishers at senior levels (CxO, Studio Head, SVP, VP, etc.)
Experience managing and growing an existing book of business in excess of $20M+ ACV
Experience selling to or working within the Player Engagement ecosystem
High attention to detail and ability to act as a trusted advisor
Excellent written and verbal communication skills
Willingness to travel as required
Self-motivated and able to operate in a remote environment
What we offer Salary range: $150k - $200k USD yearly
Medical, Dental and Vision
Vacation, flexible paid time off, personal days
Sick leave
Corporate holidays, including floating holidays
Life & Disability coverage
Paid Basic and AD&D insurance
Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage
Legal and Hiring Information Keywords Studios is an Equal Opportunity Employer. We provide equal opportunities for all employees and potential employees. Our recruitment process is fully online and remote. We value each application and inform candidates about status as soon as possible.
Privacy Notice: By applying you understand that we will collect and process your information in accordance with our Applicant Privacy Notice (see keywordsstudios.com/en/applicant-privacy-notice).
Role Information: EN | Studio: Keywords Studios | Location: America | Area of Work: Player Engagement | Service: Engage | Employment Type: Permanent | Working Pattern: Full Time, Remote
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As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales & Business Development team responsible for managing key customer relationships for our large enterprise customers. The ideal candidate is an accomplished Technical Account Manager with demonstrable success supporting large and complex global game companies, able to work cross-functionally with diverse teams and cultures.
Responsibilities Build and execute an Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities, including collaboration with product and customer success teams to expand product adoption.
Act as the single point of contact for customer health, owning overall account strategy, legal & billing discussions, and increasing overall customer usage of the Keywords Player Engagement platform and services.
Report on weekly, monthly, and quarterly pipeline opportunity reporting and progress towards quarterly revenue goals.
Receive and respond to customer RFIs/RFPs.
Leverage existing networks within the games industry to open doors and create net new opportunities for Keywords, with a focus on introducing Player Engagement Services.
Qualifications / Core Competences Strong team player with high EQ
Customer-obsessed mindset
Strong critical thinking skills
Commercial and business creativity
Process-driven and execution-oriented
Data-driven mentality
Ability to work through ambiguity
5-7+ years of Account Management experience supporting game industry customers
Experience engaging with game publishers at senior levels (CxO, Studio Head, SVP, VP, etc.)
Experience managing and growing an existing book of business in excess of $20M+ ACV
Experience selling to or working within the Player Engagement ecosystem
High attention to detail and ability to act as a trusted advisor
Excellent written and verbal communication skills
Willingness to travel as required
Self-motivated and able to operate in a remote environment
What we offer Salary range: $150k - $200k USD yearly
Medical, Dental and Vision
Vacation, flexible paid time off, personal days
Sick leave
Corporate holidays, including floating holidays
Life & Disability coverage
Paid Basic and AD&D insurance
Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage
Legal and Hiring Information Keywords Studios is an Equal Opportunity Employer. We provide equal opportunities for all employees and potential employees. Our recruitment process is fully online and remote. We value each application and inform candidates about status as soon as possible.
Privacy Notice: By applying you understand that we will collect and process your information in accordance with our Applicant Privacy Notice (see keywordsstudios.com/en/applicant-privacy-notice).
Role Information: EN | Studio: Keywords Studios | Location: America | Area of Work: Player Engagement | Service: Engage | Employment Type: Permanent | Working Pattern: Full Time, Remote
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