User Experience Researcher Job at Harvey Nash in Chillicothe

We're hiring a Level 3 UX Researcher to join our client’s Machine Display & Machine Experience workstream, focused on human-centered research that improves how operators interact with physical machines and displays. You'll work directly with a Lead Researcher onsite in Chillicothe and collaborate with a distributed team of 5 researchers across Peoria, Tucson, North Carolina, and Malaga, Spain. This is a new headcount addition with strong cross‑functional visibility across design, engineering, and product.

Job Title: UX Researcher – Machine Display & Operator Experience (Level 3)

Location: Chillicothe, IL (Hybrid, 2-3 days onsite)

Contract: 12 Months

What you’ll be doing:

• Plan and conduct user research and usability testing to inform machine display and operator experience design


• Translate research and testing insights into clear, actionable recommendations for product and design teams


• Integrate user research throughout the product development lifecycle


• Create and maintain shareable UX artifacts – user journeys, journey maps, storyboards, user flows, UX documentation, and UX strategy inputs


• Document UI, physical attributes, and usability principles for downstream partners


• Collaborate cross-functionally with designers, engineers, product owners, and downstream teams


• Support research across multiple machine groups and operator environments — including in-person field research


• Prioritize research backlog in alignment with the product roadmap

Required Qualifications

• 5+ years in UX / User Research


• B.S. or higher in HCI, Human Factors, Psychology, UX/Interaction Design, or related field


• Strong knowledge of HCI and UX best practices


• Experience in integrating research into real‑world product design decisions


• Proven ability to manage multiple projects and deadlines


• Portfolio demonstrating research process and outcomes


• Outstanding communication and stakeholder management skills

Preferred Qualifications

• Background in automotive, aviation, or heavy machinery environments


• Familiarity with operator/driver interfaces – vehicle displays, operator controls, or safety systems


• Exposure to ergonomics, eye‑tracking, or cognitive load evaluation


• Experience in a corporate or B2B environment


• Project management experience

Tools you’ll work with

Miro, Dovetail, User Testing, Aha, Azure DevOps, Video Research Tools