Customer Service Representative
Russell Tobin, Village Green, NY, United States
Russell Tobin's client, a world leader in heating, air-conditioning and refrigeration solutions company, is hiring a Customer Service Representative in East Syracuse, NY.
Job Overview
We are seeking a dedicated and customer-focused
Customer Service Representative
to manage high volumes of inbound calls and deliver exceptional support. In this role, you will assist customers with inquiries, provide accurate information, and ensure a positive customer experience while meeting performance targets. Key Responsibilities
Manage large volumes of incoming calls efficiently Generate sales leads and identify customer needs Build strong relationships through clear and professional communication Provide accurate, valid, and complete information using appropriate tools Meet individual and team performance targets, including call handling quotas Handle customer complaints, offering timely and effective solutions Maintain detailed records of customer interactions and account updates Follow communication procedures, guidelines, and company policies Go the extra mile to engage and support customers Serve as a primary point of contact for customers across North America, including Canada Assist customers with: Dealer referrals for sales and service (including warm transfers) Warranty information and product comparisons Connecting dealers with distributors for parts and technical support Act as a central communication hub, directing inquiries to appropriate departments Triage customer complaints and escalate complex issues to Tier 2 support Support troubleshooting and triage for remote-access or Wi-Fi-enabled products (e.g., thermostats) Requirements
Minimum 6 months of experience handling inbound calls in a call center environment Proficiency in Microsoft Office Typing speed of 35–45 words per minute Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
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We are seeking a dedicated and customer-focused
Customer Service Representative
to manage high volumes of inbound calls and deliver exceptional support. In this role, you will assist customers with inquiries, provide accurate information, and ensure a positive customer experience while meeting performance targets. Key Responsibilities
Manage large volumes of incoming calls efficiently Generate sales leads and identify customer needs Build strong relationships through clear and professional communication Provide accurate, valid, and complete information using appropriate tools Meet individual and team performance targets, including call handling quotas Handle customer complaints, offering timely and effective solutions Maintain detailed records of customer interactions and account updates Follow communication procedures, guidelines, and company policies Go the extra mile to engage and support customers Serve as a primary point of contact for customers across North America, including Canada Assist customers with: Dealer referrals for sales and service (including warm transfers) Warranty information and product comparisons Connecting dealers with distributors for parts and technical support Act as a central communication hub, directing inquiries to appropriate departments Triage customer complaints and escalate complex issues to Tier 2 support Support troubleshooting and triage for remote-access or Wi-Fi-enabled products (e.g., thermostats) Requirements
Minimum 6 months of experience handling inbound calls in a call center environment Proficiency in Microsoft Office Typing speed of 35–45 words per minute Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
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