Customer Service Representative (Part-time)
PetVet Care Centers, Clarksville, TN, United States
Position Overview
PetVet Care Centers' Overwatch Animal Hospital is seeking a Customer Service Representative to support our high-performing organization delivering exceptional service.
Key Responsibilities
Provides excellent customer service in person and over the phone, handling high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Must have reception experience in a veterinary setting.
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Preferred Skills (Nice To Have)
At least 2 years of CSR experience.
Schedule Part‑time, 2–3 days per week with every other Saturday.
Equal Opportunity Employer PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
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Key Responsibilities
Provides excellent customer service in person and over the phone, handling high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Must have reception experience in a veterinary setting.
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Preferred Skills (Nice To Have)
At least 2 years of CSR experience.
Schedule Part‑time, 2–3 days per week with every other Saturday.
Equal Opportunity Employer PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
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