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Mail Order Processor

Silver Star Brands, Oshkosh, WI, United States


The primary role of the

Mail Order Processor

is to sort, open, and scan mail orders. Mail Order Processors will review and approve scanned mail orders for automated DAX entry with excellent accuracy and speed. The ideal candidate must have attention to detail and be willing to learn new tasks as needed, including cashiering.

Major Position Responsibilities and Accountabilities

Open, sort, and scan mail orders for DAX validation using the OPEX scanning machine.

Act as the Office Mail Clerk by managing incoming and outgoing company mail.

Stuff and meter outgoing mail, operate mail machines.

Internal mail distribution and maintain mail directory.

Achieve stated production and quality standards.

Perform cashier functions, which include: validate scanned checks for accuracy, discover and correct any errors or discrepancies, investigate and resolve check batches in error statuses, locate and pull physical checks as needed for rescanning or manual deposit.

Assist with other duties as assigned, including investigating problem orders or batches and troubleshooting system issues.

Coordinate and troubleshoot machine‑related issues.

Act as a back‑up for additional daily mail tasks including: daily mail counts and sorts for the scanning team, and process paper returns, exchanges, and miscellaneous returns work.

Required Education, Skills, Abilities, and Experience

Attention to detail and problem‑solving skills.

Willingness and ability to learn new responsibilities.

Strong written and verbal communication skills.

Strong decision‑making ability.

Ability to work successfully in a team environment and independently as needed.

Be available to work mandatory extra hours as volume requires.

Good attendance.

Physical Demands Physical demands may include standing, walking, sitting, talking or listening, using hands or fingers, handling/carrying items, and lifting weights up to 25 pounds.

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