Member Experience Associate -$26.95/hr + Commissions!
AAA Mountain West Group, Redwood City, CA, United States
Additional Details: Competitive hourly base + commissions
Benefits
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Summary The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
This is a full‑time, onsite position at AAA Redwood City. You will work 5 days a week including two Saturdays monthly.
Essential Functions
Perform fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance, including but not limited to:
Member Experience
Member Services
Concierge
DMV/MVD
Auto Travel
Unlicensed Insurance Services
Smart Home Security
Accountable for meeting individual sales goals; consistently apply consultative sales techniques to uncover needs, present solutions and close opportunities.
Promote AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
Understand and anticipate Member needs, identify and recommend relevant solutions, and demonstrate flexibility in adapting solutions to each branch environment.
Knowledge and Skills
Customer Service: Professional and friendly attitude, problem‑solving resolution, agility in communication, and ability to adapt quickly to different branch teams and Member bases.
Sales: Strong sales skills with proven ability to meet or exceed goals, active listening, adaptable thinker, and excellent communication.
Use strong product knowledge to identify customer‑specific needs, generate new sales, and retain existing business.
Strive to be cross‑functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
Technical: Proficient with multiple computer systems and applications; quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
Operational Excellence: Ensure process implementation and compliance with standard operating procedures in all assigned branches, ensure efficiencies on end‑to‑end flow to meet objectives, and engage in daily activities to meet the larger purpose and goals.
Education & Experience / Licenses & Certification
Minimum Qualifications
High School Diploma/GED
2‑4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued.
Drive for Results: Focus on desired end results; take steps necessary to meet deliverables on time; continue to move forward toward goal achievement.
Communicate Effectively: Clearly convey information and ideas.
Teamwork: Develop quality relationships with peers, leaders, and internal partners.
Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Current and valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.
Preferred Qualifications
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
Customer Service experience.
Bilingual Spanish speaking skills are a plus.
Working Environment / Minimum Physical Requirements
Variety of branch office environments with standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time.
Flexible work shifts, travel between locations regularly, including Saturdays.
Office job: Standing, sitting, bending and lifting (up to 15 pounds).
Approximately 98% of time is spent using a video display terminal.
Approximately 50‑80% of time spent on the job involves a personal computer.
Travel by car, plane or other transportation to attend business meetings.
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 and $3,500 in incentives annually, contingent on performance.
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Benefits
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Summary The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
This is a full‑time, onsite position at AAA Redwood City. You will work 5 days a week including two Saturdays monthly.
Essential Functions
Perform fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance, including but not limited to:
Member Experience
Member Services
Concierge
DMV/MVD
Auto Travel
Unlicensed Insurance Services
Smart Home Security
Accountable for meeting individual sales goals; consistently apply consultative sales techniques to uncover needs, present solutions and close opportunities.
Promote AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
Understand and anticipate Member needs, identify and recommend relevant solutions, and demonstrate flexibility in adapting solutions to each branch environment.
Knowledge and Skills
Customer Service: Professional and friendly attitude, problem‑solving resolution, agility in communication, and ability to adapt quickly to different branch teams and Member bases.
Sales: Strong sales skills with proven ability to meet or exceed goals, active listening, adaptable thinker, and excellent communication.
Use strong product knowledge to identify customer‑specific needs, generate new sales, and retain existing business.
Strive to be cross‑functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
Technical: Proficient with multiple computer systems and applications; quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
Operational Excellence: Ensure process implementation and compliance with standard operating procedures in all assigned branches, ensure efficiencies on end‑to‑end flow to meet objectives, and engage in daily activities to meet the larger purpose and goals.
Education & Experience / Licenses & Certification
Minimum Qualifications
High School Diploma/GED
2‑4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued.
Drive for Results: Focus on desired end results; take steps necessary to meet deliverables on time; continue to move forward toward goal achievement.
Communicate Effectively: Clearly convey information and ideas.
Teamwork: Develop quality relationships with peers, leaders, and internal partners.
Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Current and valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.
Preferred Qualifications
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
Customer Service experience.
Bilingual Spanish speaking skills are a plus.
Working Environment / Minimum Physical Requirements
Variety of branch office environments with standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time.
Flexible work shifts, travel between locations regularly, including Saturdays.
Office job: Standing, sitting, bending and lifting (up to 15 pounds).
Approximately 98% of time is spent using a video display terminal.
Approximately 50‑80% of time spent on the job involves a personal computer.
Travel by car, plane or other transportation to attend business meetings.
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 and $3,500 in incentives annually, contingent on performance.
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