Customer Service Representative
GEICO, Getzville, NY, United States
Customer Service Representative
We are looking for Customer Service Professionals for our Getzville, NY office. This role is for people who want to provide our policyholders with the excellent service they expect and need. You’ll be the first contact for our customers, answering billing questions, making policy changes, and offering recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO.
Ability to commute to our Getzville, NY location.
Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
Effective communication skills with an emphasis on listening and empathy.
Ability to work and grow in a fast‑paced, high‑volume call‑center environment.
Willingness to learn new skills and adjust to changes quickly.
Receptive to feedback to support performance and development.
Solid computer and multi‑tasking skills.
Minimum of a high school diploma or equivalent.
Annual Salary: $19.34 – $29.51 (per hour, general guideline). The exact rate is determined by role scope, candidate experience, education, training, work location, market and business considerations.
The GEICO Pledge Great Company : We help customers through life’s twists and turns. Our mission is to protect people when they need it most and to stay ahead of their needs.
Great Careers : We offer personalized development programs, training, certification assistance, mentorship and coaching to support your growth.
Great Culture : We foster an inclusive culture built on integrity, a bias for action, and a winning mindset. Leadership is driven by performance excellence and shared purpose.
Great Rewards : Comprehensive Total Rewards, market‑competitive compensation, 401(k) with 6% match, performance incentives, tuition assistance, mental health care, fertility and adoption assistance, workplace flexibility, and a GEICO Flex program allowing remote work up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. We do not condone or tolerate intimidation or harassment. We expect and require all associates and applicants to maintain a respectful, discrimination‑free environment.
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Ability to commute to our Getzville, NY location.
Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
Effective communication skills with an emphasis on listening and empathy.
Ability to work and grow in a fast‑paced, high‑volume call‑center environment.
Willingness to learn new skills and adjust to changes quickly.
Receptive to feedback to support performance and development.
Solid computer and multi‑tasking skills.
Minimum of a high school diploma or equivalent.
Annual Salary: $19.34 – $29.51 (per hour, general guideline). The exact rate is determined by role scope, candidate experience, education, training, work location, market and business considerations.
The GEICO Pledge Great Company : We help customers through life’s twists and turns. Our mission is to protect people when they need it most and to stay ahead of their needs.
Great Careers : We offer personalized development programs, training, certification assistance, mentorship and coaching to support your growth.
Great Culture : We foster an inclusive culture built on integrity, a bias for action, and a winning mindset. Leadership is driven by performance excellence and shared purpose.
Great Rewards : Comprehensive Total Rewards, market‑competitive compensation, 401(k) with 6% match, performance incentives, tuition assistance, mental health care, fertility and adoption assistance, workplace flexibility, and a GEICO Flex program allowing remote work up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. We do not condone or tolerate intimidation or harassment. We expect and require all associates and applicants to maintain a respectful, discrimination‑free environment.
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