Call Center Representative
Allied Digestive Health, Toms River, NJ, United States
Full-Time, Call Center Representative
Location: Gastroenterology of Ocean County, Toms River, NJ
About the Role The Medical Receptionist Call Center 1 plays a crucial role ensuring smooth operation of patient communications and administrative processes within Gastroenterology of Ocean County. This position manages incoming calls, schedules appointments, and provides essential information to patients regarding their healthcare needs. The successful candidate serves as the first point of contact for patients, creating a welcoming and professional environment that reflects the values of our healthcare facility and contributes to improved patient satisfaction and streamlined operations.
Responsibilities
Answer incoming calls promptly and professionally, addressing patient inquiries and concerns.
Schedule and confirm patient appointments, ensuring accurate and timely updates to the appointment system.
Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
Coordinate with medical staff to relay important information and assist in patient follow-up as needed.
Provide administrative support by managing correspondence, processing insurance information, and handling billing inquiries.
Skills
Strong communication abilities, essential for interacting with patients and medical staff.
Organizational skills to manage multiple tasks such as scheduling appointments and maintaining accurate patient records.
Attention to detail when processing insurance information and ensuring compliance with healthcare regulations.
Preferred: familiarity with EHR systems to enhance efficiency of administrative tasks and improve patient care coordination.
Minimum Qualifications
High school diploma or equivalent.
2+ years of call center experience.
Preferred Qualifications
Previous experience in a medical office or call center environment.
Strong verbal and written communication skills.
Experience with electronic health record (EHR) systems.
Knowledge of medical terminology and insurance processes.
Benefits Competitive base salary and generous benefits including Medical, Dental, Vision, Life Insurance, Voluntary, Time‑Off Benefits, EAP, 401(k), and Commuter Benefits.
Job Type: Full‑Time
Mondays through Fridays, 8:30 am to 5:00 pm
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About the Role The Medical Receptionist Call Center 1 plays a crucial role ensuring smooth operation of patient communications and administrative processes within Gastroenterology of Ocean County. This position manages incoming calls, schedules appointments, and provides essential information to patients regarding their healthcare needs. The successful candidate serves as the first point of contact for patients, creating a welcoming and professional environment that reflects the values of our healthcare facility and contributes to improved patient satisfaction and streamlined operations.
Responsibilities
Answer incoming calls promptly and professionally, addressing patient inquiries and concerns.
Schedule and confirm patient appointments, ensuring accurate and timely updates to the appointment system.
Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
Coordinate with medical staff to relay important information and assist in patient follow-up as needed.
Provide administrative support by managing correspondence, processing insurance information, and handling billing inquiries.
Skills
Strong communication abilities, essential for interacting with patients and medical staff.
Organizational skills to manage multiple tasks such as scheduling appointments and maintaining accurate patient records.
Attention to detail when processing insurance information and ensuring compliance with healthcare regulations.
Preferred: familiarity with EHR systems to enhance efficiency of administrative tasks and improve patient care coordination.
Minimum Qualifications
High school diploma or equivalent.
2+ years of call center experience.
Preferred Qualifications
Previous experience in a medical office or call center environment.
Strong verbal and written communication skills.
Experience with electronic health record (EHR) systems.
Knowledge of medical terminology and insurance processes.
Benefits Competitive base salary and generous benefits including Medical, Dental, Vision, Life Insurance, Voluntary, Time‑Off Benefits, EAP, 401(k), and Commuter Benefits.
Job Type: Full‑Time
Mondays through Fridays, 8:30 am to 5:00 pm
#J-18808-Ljbffr