Senior National Accounts Specialist
Empower Brands, Alpharetta, GA, United States
Position Summary
The Senior Client Account Manager serves as the primary point of contact for assigned JAN-PRO larger and more complex clients while maintaining full ownership of the invoicing lifecycle from start to finish. The role also coordinates the workload of Client Account Managers and handles escalations. It blends proactive account management with expertise in billing, accounts receivable, and data validation.
Key Responsibilities Senior Client Account Management
Serve as the primary contact for assigned client accounts, ensuring high satisfaction and responsiveness.
Build strong relationships through proactive communication and service follow‑up.
Address client inquiries, service concerns, and billing questions promptly and professionally.
Coordinate with Operations to resolve service‑related issues and ensure timely follow‑through.
Conduct regular account reviews and identify opportunities for service improvements or growth.
Billing & Accounts Receivable Ownership
Own the full invoicing lifecycle from setup through delivery, adjustments, and resolution.
Generate accurate invoices based on contract terms, service activity, and system data.
Perform thorough data validation to ensure billing accuracy before release.
Monitor accounts receivable and proactively follow up on outstanding balances.
Resolve billing discrepancies quickly while maintaining strong client relationships.
Maintain organized billing records and documentation for audit readiness.
Operational Coordination & Collaboration
Partner closely with Accounting, Operations, and Customer Success teams to ensure alignment.
Assist with contract updates, pricing changes, and service adjustments in billing systems.
Support process improvement initiatives related to billing workflows and client service.
Contribute positively to team culture and collaborate effectively with coworkers.
Reporting & Performance Management
Track and report key account and billing metrics to leadership.
Identify trends and recommend solutions to improve performance and efficiency.
KPIs & Success Metrics
Invoice accuracy rate (target: ≥ 99%).
On‑time invoice delivery (target: ≥ 98%).
Days Sales Outstanding (DSO) improvement targets.
Client satisfaction scores and retention rates.
Billing issue resolution turnaround time.
Reduction in invoice adjustments and write‑offs.
Qualifications Required
5+ years of experience in account management, billing, AR, or related role.
Strong customer service mindset and communication skills.
High attention to detail with strong organizational skills.
Experience with billing systems, CRMs, and Excel reporting.
Ability to prioritize, problem‑solve, and work independently.
Preferred
Experience in facilities services, janitorial, or B2B service environment.
Experience with Corrigo, Netsuite, or similar platforms.
Work Style & Competencies
Proactive and solution‑oriented mindset.
Strong relationship‑building and conflict‑resolution skills.
Process‑driven with strong analytical thinking.
Collaborative team player with high accountability.
Note: This job description is not exhaustive; employees may be required to perform other job‑related duties as requested.
Empower Brands is an equal‑opportunity employer committed to diversity and inclusion. We prohibit discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as required by law. Employment decisions are based solely on qualifications and merit.
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Key Responsibilities Senior Client Account Management
Serve as the primary contact for assigned client accounts, ensuring high satisfaction and responsiveness.
Build strong relationships through proactive communication and service follow‑up.
Address client inquiries, service concerns, and billing questions promptly and professionally.
Coordinate with Operations to resolve service‑related issues and ensure timely follow‑through.
Conduct regular account reviews and identify opportunities for service improvements or growth.
Billing & Accounts Receivable Ownership
Own the full invoicing lifecycle from setup through delivery, adjustments, and resolution.
Generate accurate invoices based on contract terms, service activity, and system data.
Perform thorough data validation to ensure billing accuracy before release.
Monitor accounts receivable and proactively follow up on outstanding balances.
Resolve billing discrepancies quickly while maintaining strong client relationships.
Maintain organized billing records and documentation for audit readiness.
Operational Coordination & Collaboration
Partner closely with Accounting, Operations, and Customer Success teams to ensure alignment.
Assist with contract updates, pricing changes, and service adjustments in billing systems.
Support process improvement initiatives related to billing workflows and client service.
Contribute positively to team culture and collaborate effectively with coworkers.
Reporting & Performance Management
Track and report key account and billing metrics to leadership.
Identify trends and recommend solutions to improve performance and efficiency.
KPIs & Success Metrics
Invoice accuracy rate (target: ≥ 99%).
On‑time invoice delivery (target: ≥ 98%).
Days Sales Outstanding (DSO) improvement targets.
Client satisfaction scores and retention rates.
Billing issue resolution turnaround time.
Reduction in invoice adjustments and write‑offs.
Qualifications Required
5+ years of experience in account management, billing, AR, or related role.
Strong customer service mindset and communication skills.
High attention to detail with strong organizational skills.
Experience with billing systems, CRMs, and Excel reporting.
Ability to prioritize, problem‑solve, and work independently.
Preferred
Experience in facilities services, janitorial, or B2B service environment.
Experience with Corrigo, Netsuite, or similar platforms.
Work Style & Competencies
Proactive and solution‑oriented mindset.
Strong relationship‑building and conflict‑resolution skills.
Process‑driven with strong analytical thinking.
Collaborative team player with high accountability.
Note: This job description is not exhaustive; employees may be required to perform other job‑related duties as requested.
Empower Brands is an equal‑opportunity employer committed to diversity and inclusion. We prohibit discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as required by law. Employment decisions are based solely on qualifications and merit.
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