Member Service Representative I
Notre Dame Federal Credit Union, Notre Dame, IN, United States
PRIMARY FUNCTION
This position proactively discovers and meets the financial needs of members by recommending solutions. The member service representative services member accounts (depository and lending), opens depository accounts, originates loans, and provides education about Credit Union products and services. The role ensures excellent member service, contributes to branch sales and service goals, and performs duties consistently with Notre Dame FCU core values.
ESSENTIAL DUTIES & RESPONSIBILITIES
Actively profile new and current members and cross‑sell appropriate products and services.
Respond to member inquiries regarding depository and loan accounts, access to services, adding or reducing service features, and assist members in using service offerings.
Process various transactions, including loan applications and documents, loan closings, and researching best options for members.
Seek and make lending, investment, business, and mortgage referrals.
Proactively obtain new memberships through walk‑in service, outbound calls, and scheduling appointments for lead generation.
Open new memberships, service existing memberships, and manage account opening/closing.
Meet established sales, balancing, and member service goals.
Onboard new members and provide timely follow‑up and communication.
Operate computer to post transactions, open, close, and service accounts, process loan requests, and update member information.
Perform teller/MSA operations: accept deposits, perform withdrawals and transfers, cash checks, make loan payments; sell traveler’s checks, cashier’s checks, gift cards, and other products; perform credit card and line of credit advances; assist with deposits and payments; accept IRA deposits; place check holds; file Currency Transaction Reports; balance cash drawer; approve checks within authority limits; verify cash shipments; maintain inventory of traveler’s checks, gift cards, ATM cards, and cashier’s checks; fill ATM machines; assist with monthly branch audit checklist and reports.
Promote a favorable image and goodwill for the Credit Union in the community.
PERFORMANCE STANDARDS Members and staff must be served cooperatively and positively. The member service representative must fully understand Credit Union products and services, help members use them, and uphold the Credit Union Service Expectation Model.
REQUIREMENTS Qualification Requirements
High School diploma or GED.
One to three years of related experience, with the ability to work independently.
Associate’s or Bachelor’s degree preferred.
Notary Public (current registration or establishment).
NMLS Registration (preferred, may be required depending on location).
Language Skills Read and comprehend simple instructions, correspondence, and memos; analyze general business correspondence, technical procedures, and regulations; write error‑free correspondence; effectively present information to members, potential members, and partners.
Mathematical Skills Perform calculations of figures and amounts—discounts, interest, commissions, proportions, percentages; add, subtract, multiply, and divide in all units of measure.
Reasoning Ability Resolve practical problems, interpret instructions ranging from written to oral and diagrammatic forms.
Other Skills & Abilities Proficiency in Microsoft Excel, Word, and Credit Union computer system; use standard office equipment; strong analytical and attention to detail; knowledge of lending and member online access channels; familiarity with competing financial institutions’ products.
Physical Demands Use hands, walk, sit, stand, reach, lift up to 50 pounds; maintain vision and hearing as described.
Mental Demands Use alertness, precision, problem solving, numerical skills, persuasive communication, memory, creativity, concentration, judgment, writing, reading, reasoning, imagination, initiative, patience, visual perception.
Work Environment Quiet to moderate noise level.
Regulatory Compliance & Confidentiality Follow BSA, OFAC, AML, and other compliance policies; maintain confidentiality of non‑public member information.
#J-18808-Ljbffr
ESSENTIAL DUTIES & RESPONSIBILITIES
Actively profile new and current members and cross‑sell appropriate products and services.
Respond to member inquiries regarding depository and loan accounts, access to services, adding or reducing service features, and assist members in using service offerings.
Process various transactions, including loan applications and documents, loan closings, and researching best options for members.
Seek and make lending, investment, business, and mortgage referrals.
Proactively obtain new memberships through walk‑in service, outbound calls, and scheduling appointments for lead generation.
Open new memberships, service existing memberships, and manage account opening/closing.
Meet established sales, balancing, and member service goals.
Onboard new members and provide timely follow‑up and communication.
Operate computer to post transactions, open, close, and service accounts, process loan requests, and update member information.
Perform teller/MSA operations: accept deposits, perform withdrawals and transfers, cash checks, make loan payments; sell traveler’s checks, cashier’s checks, gift cards, and other products; perform credit card and line of credit advances; assist with deposits and payments; accept IRA deposits; place check holds; file Currency Transaction Reports; balance cash drawer; approve checks within authority limits; verify cash shipments; maintain inventory of traveler’s checks, gift cards, ATM cards, and cashier’s checks; fill ATM machines; assist with monthly branch audit checklist and reports.
Promote a favorable image and goodwill for the Credit Union in the community.
PERFORMANCE STANDARDS Members and staff must be served cooperatively and positively. The member service representative must fully understand Credit Union products and services, help members use them, and uphold the Credit Union Service Expectation Model.
REQUIREMENTS Qualification Requirements
High School diploma or GED.
One to three years of related experience, with the ability to work independently.
Associate’s or Bachelor’s degree preferred.
Notary Public (current registration or establishment).
NMLS Registration (preferred, may be required depending on location).
Language Skills Read and comprehend simple instructions, correspondence, and memos; analyze general business correspondence, technical procedures, and regulations; write error‑free correspondence; effectively present information to members, potential members, and partners.
Mathematical Skills Perform calculations of figures and amounts—discounts, interest, commissions, proportions, percentages; add, subtract, multiply, and divide in all units of measure.
Reasoning Ability Resolve practical problems, interpret instructions ranging from written to oral and diagrammatic forms.
Other Skills & Abilities Proficiency in Microsoft Excel, Word, and Credit Union computer system; use standard office equipment; strong analytical and attention to detail; knowledge of lending and member online access channels; familiarity with competing financial institutions’ products.
Physical Demands Use hands, walk, sit, stand, reach, lift up to 50 pounds; maintain vision and hearing as described.
Mental Demands Use alertness, precision, problem solving, numerical skills, persuasive communication, memory, creativity, concentration, judgment, writing, reading, reasoning, imagination, initiative, patience, visual perception.
Work Environment Quiet to moderate noise level.
Regulatory Compliance & Confidentiality Follow BSA, OFAC, AML, and other compliance policies; maintain confidentiality of non‑public member information.
#J-18808-Ljbffr