HOSPITALITY AMBASSADOR
Compass Group USA, Jersey City, NJ, United States
About Rapport
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. We do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Salary $22/Hr–$24/Hr
Job Summary The
Hospitality Ambassador
is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Managing and maintaining all public areas, the ambassador is the point of contact for reception and the C‑suite team.
Key Responsibilities
Provide high‑level internal and external customer support
Restock office, kitchen, and pantry supplies
Prepare and maintain conference rooms for executive and client meetings, aligning all furniture to ensure a welcoming look.
Set‑up all conference rooms for new or continuing meetings
Move and lift conference furniture up to 50 lbs.
Ensure all trash is cleared at regular intervals
Maintain and report all maintenance‑related reports
Greet employees and visitors, welcome visitors with a smile and maintain eye contact throughout the interaction
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
Ensure the cleanliness of all office space, including open work areas, conference rooms, lobby, and kitchen
Coordinate and arrange basic office equipment repairs and maintenance
Carry out instructions for security, fire, health and safety guidelines
Provide first‑line support for basic office technology
General administrative support
Interface with vendors (catering, AV, etc.) to provide seamless customer support
Respond to inquiries and anticipate customer needs
Communicate effectively with peers, displaying accuracy and attention to detail both verbally and in written communications
Maintain a clean, functional, and organized kitchen area, ensuring the sink is clutter‑free and the dishwashers are being utilized effectively
Maintain a strong awareness of business activity and communicate all updates with your team members
Communicate and interact effectively with all other departments
Conduct opening and closing walkthroughs when business requires
Other duties as assigned
Preferred Qualifications
A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously while constantly interacting with visitors in a public environment
Excellent listening and oral communication skills
Basic computer skills and knowledge of office technology/equipment
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest detail
Discreet, ethical and committed to maintaining a high degree of confidentiality
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain
Two to three years’ experience in a client‑service, housekeeping, porter or houseman role within a hospitality or corporate environment
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Equal Opportunity Employer Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Rapport maintains a drug‑free workplace.
#J-18808-Ljbffr
Salary $22/Hr–$24/Hr
Job Summary The
Hospitality Ambassador
is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Managing and maintaining all public areas, the ambassador is the point of contact for reception and the C‑suite team.
Key Responsibilities
Provide high‑level internal and external customer support
Restock office, kitchen, and pantry supplies
Prepare and maintain conference rooms for executive and client meetings, aligning all furniture to ensure a welcoming look.
Set‑up all conference rooms for new or continuing meetings
Move and lift conference furniture up to 50 lbs.
Ensure all trash is cleared at regular intervals
Maintain and report all maintenance‑related reports
Greet employees and visitors, welcome visitors with a smile and maintain eye contact throughout the interaction
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
Ensure the cleanliness of all office space, including open work areas, conference rooms, lobby, and kitchen
Coordinate and arrange basic office equipment repairs and maintenance
Carry out instructions for security, fire, health and safety guidelines
Provide first‑line support for basic office technology
General administrative support
Interface with vendors (catering, AV, etc.) to provide seamless customer support
Respond to inquiries and anticipate customer needs
Communicate effectively with peers, displaying accuracy and attention to detail both verbally and in written communications
Maintain a clean, functional, and organized kitchen area, ensuring the sink is clutter‑free and the dishwashers are being utilized effectively
Maintain a strong awareness of business activity and communicate all updates with your team members
Communicate and interact effectively with all other departments
Conduct opening and closing walkthroughs when business requires
Other duties as assigned
Preferred Qualifications
A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously while constantly interacting with visitors in a public environment
Excellent listening and oral communication skills
Basic computer skills and knowledge of office technology/equipment
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest detail
Discreet, ethical and committed to maintaining a high degree of confidentiality
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain
Two to three years’ experience in a client‑service, housekeeping, porter or houseman role within a hospitality or corporate environment
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Equal Opportunity Employer Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Rapport maintains a drug‑free workplace.
#J-18808-Ljbffr