Sr. HCI Product Associate
HYUNDAI Translead, Inc, Irvine, CA, United States
Sr. HCI Product Associate (260000AG)
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement.
Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.
We Take Care of Our People
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
Associate / Sr. Associate: $350
Manager / Sr. Manager: $600
Director: $800
Executive Director: $900
VP or Above: $1,000
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect The Sr. HCI Product Associate supports the day-to-day execution and performance of the insurance program through close partnership with insurance vendors and internal cross functional teams. This role helps stabilize and grow the program by managing insurance carrier relationships, supporting payment processes, coordinating content with internal marketing and legal teams, monitoring program performance and supporting revenue forecasting. This role plays a key part in executing the go-to-market business strategy and ensuring operational and financial alignment.
What You Will Do Insurance Vendor & Program Management
Serve as a primary day-to-day contact for insurance providers, supporting effective collaboration, issue resolution, and program execution.
Partner with insurance providers to support program stability, performance, and growth initiatives.
Support management of quarterly and/or annual business reviews among organizations.
Assist with vendor onboarding, program updates, and ongoing operational support.
Identify risks, gaps, and opportunities for process improvement across the insurance program lifecycle.
Support documentation, standard operating procedures, and compliance with internal and external requirements.
Manage incoming and/or outgoing IT data feeds and reporting related to insurance program.
Participate and lead weekly meetings (or bi-weekly vendor/partner calls/touch base) to address issues and program execution.
Go-to-Market Support
Coordinate with insurance vendors, internal marketing and legal teams to support the creation, review, approval, and maintenance of program-related content.
Ensure all program content aligns with regulatory requirements, contractual obligations, and brand standards.
Support operational readiness for go-to-market activities related to program launches, enhancements, or changes.
Track dependencies, timelines, and deliverables related to program rollouts.
Track, analyze, and report on program performance, including volume, revenue, and KPIs.
Support annual revenue forecasting and ongoing performance projections in partnership with finance and leadership.
Prepare recurring and ad-hoc reporting to support decision making and program optimization.
Commission & Financial Operations
Support commission administration, including tracking, reconciliation, issue resolution, and coordination with treasury and finance.
Maintain accurate documentation related to commission structures, payment schedules and operational requirements.
Monitor invoicing and commission reports for correctness to ensure payment.
Monitor & address any trust balance shortfalls.
Support periodic program risk reviews.
Provide advance notice for review of changes to Reserve and earning paths.
Support management of earning path studies and implementation.
Contract Review & Administration
Support review and administration of insurance carrier contracts, amendments, and renewals in partnership with legal and business stakeholders.
Track key contract milestones and ensure terms are operationally executable and aligned with business strategy.
Assist in amending, renewing and negotiating marketing service agreements among organizations and related amendments.
Qualifications
Minimum 4-6 years’ related experience in product operations, program operations, or operational support roles.
Experience supporting insurance programs, captive finance, or regulated financial products (preferred).
Automotive or financial services industries (preferred).
P&C auto insurance industry (especially in partnerships) (preferred).
Bachelor’s degree in business, operations, finance, or a related field; or equivalent experience.
Strong analytical, organizational, and reporting skills.
Experience working with third‑party vendors and cross‑functional internal teams.
Excellent interpersonal skills to collaborate with cross‑functional departments and external partners and stakeholders.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Exceptional attention to detail and quality.
Ability to work autonomously and in a team environment.
Strong orientation toward results coupled with reputation for integrity, creativity, and good judgment.
Excellent verbal and written communication skills including presentation skills.
Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at‑home and office environment.
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Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.
We Take Care of Our People
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
Associate / Sr. Associate: $350
Manager / Sr. Manager: $600
Director: $800
Executive Director: $900
VP or Above: $1,000
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect The Sr. HCI Product Associate supports the day-to-day execution and performance of the insurance program through close partnership with insurance vendors and internal cross functional teams. This role helps stabilize and grow the program by managing insurance carrier relationships, supporting payment processes, coordinating content with internal marketing and legal teams, monitoring program performance and supporting revenue forecasting. This role plays a key part in executing the go-to-market business strategy and ensuring operational and financial alignment.
What You Will Do Insurance Vendor & Program Management
Serve as a primary day-to-day contact for insurance providers, supporting effective collaboration, issue resolution, and program execution.
Partner with insurance providers to support program stability, performance, and growth initiatives.
Support management of quarterly and/or annual business reviews among organizations.
Assist with vendor onboarding, program updates, and ongoing operational support.
Identify risks, gaps, and opportunities for process improvement across the insurance program lifecycle.
Support documentation, standard operating procedures, and compliance with internal and external requirements.
Manage incoming and/or outgoing IT data feeds and reporting related to insurance program.
Participate and lead weekly meetings (or bi-weekly vendor/partner calls/touch base) to address issues and program execution.
Go-to-Market Support
Coordinate with insurance vendors, internal marketing and legal teams to support the creation, review, approval, and maintenance of program-related content.
Ensure all program content aligns with regulatory requirements, contractual obligations, and brand standards.
Support operational readiness for go-to-market activities related to program launches, enhancements, or changes.
Track dependencies, timelines, and deliverables related to program rollouts.
Track, analyze, and report on program performance, including volume, revenue, and KPIs.
Support annual revenue forecasting and ongoing performance projections in partnership with finance and leadership.
Prepare recurring and ad-hoc reporting to support decision making and program optimization.
Commission & Financial Operations
Support commission administration, including tracking, reconciliation, issue resolution, and coordination with treasury and finance.
Maintain accurate documentation related to commission structures, payment schedules and operational requirements.
Monitor invoicing and commission reports for correctness to ensure payment.
Monitor & address any trust balance shortfalls.
Support periodic program risk reviews.
Provide advance notice for review of changes to Reserve and earning paths.
Support management of earning path studies and implementation.
Contract Review & Administration
Support review and administration of insurance carrier contracts, amendments, and renewals in partnership with legal and business stakeholders.
Track key contract milestones and ensure terms are operationally executable and aligned with business strategy.
Assist in amending, renewing and negotiating marketing service agreements among organizations and related amendments.
Qualifications
Minimum 4-6 years’ related experience in product operations, program operations, or operational support roles.
Experience supporting insurance programs, captive finance, or regulated financial products (preferred).
Automotive or financial services industries (preferred).
P&C auto insurance industry (especially in partnerships) (preferred).
Bachelor’s degree in business, operations, finance, or a related field; or equivalent experience.
Strong analytical, organizational, and reporting skills.
Experience working with third‑party vendors and cross‑functional internal teams.
Excellent interpersonal skills to collaborate with cross‑functional departments and external partners and stakeholders.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Exceptional attention to detail and quality.
Ability to work autonomously and in a team environment.
Strong orientation toward results coupled with reputation for integrity, creativity, and good judgment.
Excellent verbal and written communication skills including presentation skills.
Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at‑home and office environment.
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