Guest Relations Specialist
Goodstone Inn & Restaurant, Middleburg, VA, United States
Title: Guest Relations Coordinator
Department: Guest Relations
Company: The Goodstone Inn & Restaurant
Reports To: Assistant General Manager
About The Role:
At Goodstone, the Guest Relations Coordinator serves as a host and experience owner responsible for delivering thoughtful, personalized service from arrival through departure. You will play a key role in shaping each guest’s stay, ensuring every interaction reflects the warmth, attention to detail, and elevated standards of a boutique luxury property. This role is ideal for someone who thrives in a high-touch, guest-facing environment and takes pride in creating memorable, seamless experiences.
What You Will Do:
Serve as the primary on-property host, welcoming guests and setting the tone for their stay
Anticipate guest needs and deliver personalized service throughout the guest journey
Coordinate arrivals, departures, and daily guest touchpoints with precision and care
Collaborate across departments (culinary, housekeeping, grounds) to ensure a seamless experience
Curate and coordinate guest experiences, including dining, activities, and special occasions
Identify opportunities to enhance the guest experience through thoughtful recommendations and add-ons
Handle guest inquiries, requests, and concerns with professionalism and urgency
Maintain detailed and accurate guest information to support personalized service
Uphold brand standards and contribute ideas to continuously elevate the guest experience
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
What We Are Looking For: 1+ years of hospitality or high-touch customer service experience Strong interpersonal skills with a natural ability to build rapport and trust Close attention to detail and a proactive, solutions-oriented mindset Ability to anticipate needs rather than react to requests Comfortable working in a dynamic, fast-paced environment Strong organizational and multitasking skills Professional communication skills (verbal and written) Confidence using computer systems and learning new platforms A genuine passion for hospitality and creating exceptional guest experiences
What Sets You Apart: Experience in boutique, luxury, or experience-driven hospitality environments Concierge, reservations, or guest engagement experience A natural host mindset—you enjoy engaging with guests and creating meaningful moments Comfort with suggesting and enhancing guest experiences in a thoughtful, non-salesy way
Schedule and Expectations: Full-time role (5 days per week) Weekend and holiday availability required This is a highly guest-facing role requiring flexibility, energy, and a consistently positive presence
Supervisory Responsibility: This position has no direct supervisory responsibilities. Work Environment: This role requires the ability to work both indoors and outdoors in varying weather conditions Frequent standing, walking, and navigating stairs throughout the property Regular use of hands for handling materials, systems, and guest interactions Ability to occasionally lift and carry items up to 25 pounds Maintain a polished, professional presence in a guest-facing environment at all times Additional Information: This position does not have direct supervisory responsibilities Responsibilities may evolve based on business needs and guest expectations
Why Goodstone? Goodstone Inn & Restaurant is built on a commitment to excellence, creativity, and teamwork. Our team is passionate about delivering exceptional experiences and takes pride in creating a welcoming, refined environment for every guest. We value individuals who bring initiative, thoughtfulness, and a desire to continuously elevate the guest experience. Equal Opportunity Employer Goodstone Inn & Restaurant is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn & Restaurant is a drug-free workplace. xsgimln Pre-employment and ongoing drug and alcohol screenings may be required.
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
What We Are Looking For: 1+ years of hospitality or high-touch customer service experience Strong interpersonal skills with a natural ability to build rapport and trust Close attention to detail and a proactive, solutions-oriented mindset Ability to anticipate needs rather than react to requests Comfortable working in a dynamic, fast-paced environment Strong organizational and multitasking skills Professional communication skills (verbal and written) Confidence using computer systems and learning new platforms A genuine passion for hospitality and creating exceptional guest experiences
What Sets You Apart: Experience in boutique, luxury, or experience-driven hospitality environments Concierge, reservations, or guest engagement experience A natural host mindset—you enjoy engaging with guests and creating meaningful moments Comfort with suggesting and enhancing guest experiences in a thoughtful, non-salesy way
Schedule and Expectations: Full-time role (5 days per week) Weekend and holiday availability required This is a highly guest-facing role requiring flexibility, energy, and a consistently positive presence
Supervisory Responsibility: This position has no direct supervisory responsibilities. Work Environment: This role requires the ability to work both indoors and outdoors in varying weather conditions Frequent standing, walking, and navigating stairs throughout the property Regular use of hands for handling materials, systems, and guest interactions Ability to occasionally lift and carry items up to 25 pounds Maintain a polished, professional presence in a guest-facing environment at all times Additional Information: This position does not have direct supervisory responsibilities Responsibilities may evolve based on business needs and guest expectations
Why Goodstone? Goodstone Inn & Restaurant is built on a commitment to excellence, creativity, and teamwork. Our team is passionate about delivering exceptional experiences and takes pride in creating a welcoming, refined environment for every guest. We value individuals who bring initiative, thoughtfulness, and a desire to continuously elevate the guest experience. Equal Opportunity Employer Goodstone Inn & Restaurant is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn & Restaurant is a drug-free workplace. xsgimln Pre-employment and ongoing drug and alcohol screenings may be required.