Senior Business Analyst

The role

Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible to help implementing technology solutions in a cost-effective way by determining the requirements of a project or user request, and communicating effectively with stakeholders, facilitators and business users to obtain their endorsement. The Senior Business Analyst will then help to conduct/ steer system test and user acceptance test, support the implementation and to conduct post-implementation review.

Responsibilities

• To work with business users to understand their business problems and translate that knowledge into a technical solution;
• Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign-off from business users;
• Demonstrated fluency in business processes and process differentiation;
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing process;
• Prepare test plan and test cases for User Acceptance Tests and End-To-End tests and if applicable coordinate and execute the tests;
• Prepare training and user manual;
• Facilitate the implementation of new system / service through training sessions, demos, development of appropriate documentation, and on-site system operation support where necessary;
• Conduct post-implementation review with internal and external parties to identify areas of improvement for immediate or subsequent enhancement;
• Assist in the routine system audits that include data reliability and integrity check as well as security control adequacy review of major computer applications as assigned by IT management;
• Manage relationships and expectations with business users by developing a communication process to keep others up-to-date on project results.
• Perform other duties as assigned by the direct supervisor.

Qualifications

• Bachelor’s degree or above in Business Analysis related subjects, Computer Science, Engineering, Business Administration or Commerce is preferred
• Possess 5 years or more experience in analyzing and documenting complex business processes, sound knowledge in business application system or related field, and experience in supermarket business operation is a definite advantage
• Good presentation and communication skills; possess highly systematic & analytical problem-solving ability; also be able to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedure
• Service oriented with good interpersonal and customer relations skills
• Demonstrate initiative, flexibility and responsiveness in completing tasks
• Certification, such as Business Analysis, Project Management or other designation relating to the application of IT in business operation/management is an asset

#J-18808-Ljbffr