Senior Director, HR Service Delivery

Job Description Summary

We are the makers of possible ! BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Senior Director, HR Service Delivery provides strategic HR Business Partner leadership and support to our Global Business Services (GBS) organization. As part of the MMS HR team, we orchestrate the integrated delivery of HR support through the COEs, Associate Service Centers, and corporate HR functions, while ensuring alignment with business needs and strategic objectives. This role will influence across the organization and drive strategic thinking across clients and initiatives from concept to planning to execution. The successful candidate will be self‑driven, highly engaged in the business, and a trusted coach and advisor who believes that delivery excellence is essential and seeks to elevate the performance of those they collaborate with across the enterprise.

Responsibilities

• Lead the Global Business Services (GBS) Hire to Retire (H2R) team which comprises approximately 35 full‑time headcount and is responsible for managing the outcomes of our execution partner.
• Accountable for leading the effective management of tier 1 customer support, data operations in Workday and other HR systems, and HR COE operational support including benefits administration, talent management, talent acquisition, compensation and global mobility.
• Deliver payroll and timekeeping operations and administration via an outsourced arrangement with ADP (GlobalView and eTime).
• Serve as part of the GBS leadership team and Global People Operations & Talent Acquisition leadership team while collaborating with other HR functional leaders to continuously refine and improve the HR service delivery model.
• Track and analyze HR Service Delivery performance metrics, proactively monitoring trends to prevent performance issues.
• Develop regional Service Level Agreements (SLAs) aligned with Global SLAs, ensuring plans drive day‑to‑day activities to achieve or exceed agreed‑upon SLAs.
• Review historical information and identify trends to determine achievement of SLAs while driving continuous improvement and leveraging technology to focus on high‑value work.
• Recruit and retain a team of highly competent, diverse leaders and associates with a customer‑centric orientation, BD Excellence expertise, a growth mindset and potential to grow beyond current positions; develop associates’ business acumen and functional knowledge within HR and GBS.
• Demonstrate interpersonal awareness, cross‑cultural competence, link team to organization, encourage excellence, lead through influence, value diversity and foster collaboration.
• Partner with HR Business Partners, COEs and other key stakeholders to ensure escalated issue resolution in a timely and effective manner.
• Serve as HR Service Delivery liaison with HR business partners and COE communities.
• Manage Associate Service Center Technologies, e‑time, SNOW (HRONE).
• Exchange information and understand impacts to other functions outside of HR to better inform GBS process and tracking systems.
• Drive change management, process management, risk management and technology infusion to ensure the success and adoption of the HR Service Delivery operating model.

Competencies

• Business Acumen : strong understanding of the business, examines internal and external benchmarks, identifies opportunities for improvement, drives BD Excellence practices and articulates strategic objectives and priorities for HR services.
• Organization Development : plays a critical role in the local execution of global/functional design initiatives and leads initiatives at the site level.
• Building / Developing Teams : forms and leads diverse teams of multi‑skilled individuals and promotes cooperative working relationships, coaches leaders and supports knowledge sharing.
• Leading and Managing Change : mobilizes others and leads change at a global scale.
• HR Analytics : understands and assimilates complex data, leverages AI and analytics to drive insights for decision making and outcomes.
• HR Advocacy : supports teams in driving leadership standard behaviors and BD cultural pillars, seeks diverse perspectives and encourages constructive challenge.
• Ability to handle ambiguity and navigate a matrix organization.
• Resilient with a strong bias for action, execution and outcomes.

Qualifications

Education: BS/BA in Business Administration, HR Management or related field required. Advanced degree (Masters) in Human Resources or Business, or equivalent general business experience highly desirable.

Licenses or Certifications

• Six Sigma or Lean Management Certification.

Experience

• Minimum 10 years of HR operations (within a Global Business Services model preferred) or HR service delivery leadership experience, with 5+ years at an executive level.
• Experience leading large global service organizations; experience in process optimization and improvement; experience managing global service providers; experience working in large complex global environments.
• Desired: Experience with Workday and ADP payroll solutions.
• Desired: Multiple site experience.
• Ability to travel (up to 30%).

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

We require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and support smooth operations while recognizing the need for flexibility and work‑life balance.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions, encourages you to bring your authentic self to work, and fosters an inclusive, growth‑centered, and rewarding culture. You will work alongside inspirational leaders and colleagues equally passionate and committed to fostering an inclusive environment. You will have the opportunity to help shape the trajectory of BD while leaving a lasting legacy.

Equal Opportunity

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Benefits

• Annual Bonus
• Potential Discretionary LTI Bonus
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short‑term disability coverage
• Long‑term disability insurance
• Long‑term care with life insurance
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age‑related hormonal changes
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

Primary Work Location

USA NJ - Franklin Lakes

Salary Range Information

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, and support recognition of associates’ progress. The range displayed will be based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field‑based and Remote roles.

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