Director of Campus Operations

Director of Campus Operations

At Galen College of Nursing, Director of Campus Operations will lead and manage operational support functions of the campus, ensuring policies, procedures, and College brand standards are followed to enhance student experience, provide top-quality customer service, and meet student and stakeholder needs.

Position Overview

Responsible for overseeing departments and functions including admissions, bursar, facilities, financial aid, IT, reception, and registration.

Key Responsibilities

1. Create cohesive teams and understand Galen processes to provide an excellent student experience.
2. Successfully achieve key performance indicators, including enrollment, efficiency, student satisfaction, fiscal responsibility, service, and accreditation.
3. Maintain open communication with campus and College leadership to enhance productivity, customer service, and maintain a positive working environment.
4. Maintain familiarity with internal policies and procedures and abide by established regulatory guidelines.
5. Handle operational and service-related complaints, solving problems as appropriate.
6. Provide goal setting, coaching, and performance evaluation for operational support staff.
7. Hire and terminate operational support staff, completing all appropriate documentation.
8. Understand and manage campus level expenditures, authorizing vendor payments and overseeing petty cash management, cash deposits and reconciliations.
9. Schedule staffing and campus office hours to meet the needs of faculty and students, including approval of time off requests and bi‑weekly time reporting.
10. Oversee all processes involved in campus events, including graduation, orientation, open houses, and regulatory visits, in collaboration with Main Campus leadership as appropriate.
11. Oversee campus safety and security, including disaster planning and emergency response.
12. Perform other duties as needed to support the administrative services of the campus.

Position Requirements

Education: Minimum of a Bachelor’s degree plus 5 years of senior operational experience, preferably in higher education. A Master’s Degree in a related field is preferred. Equivalent experience may be considered.

Experience: Demonstrated leadership experience in oversight of operations, budgeting, business process design and managing in a growing and changing organization.

Special Qualifications: Effectively able to build consensus among and prioritize needs of constituent groups. Independent judgment, strong analytical ability, with the ability to implement and manage processes and procedures. Excellent communication skills, ability to manage and develop employees, and communicate effectively in a matrix management structure. Highly organized and possesses the ability to constantly multi‑task between departments and projects.

Degree of Supervision

Minimal.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well‑being.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

Galen’s Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.
• Character: I act with integrity and compassion in all I do.
• Accountability: I own my role and accept responsibility for my actions.
• Respect: I value every person as an individual with unique contributions worthy of consideration.
• Excellence: I commit myself to the highest level of quality in everything I do.

Galen College of Nursing – Panama City

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