Associate Director - Enterprise Business Systems

About the role

The Associate Director of Enterprise Business Systems is accountable for end‑to‑end delivery of enterprise SAP and CRM programs, ensuring successful execution across business, technology, and vendor teams. This role requires a strong business leader with executive presence, capable of driving complex, multi‑workstream programs while aligning technology delivery with strategic business outcomes.

The Associate Director of Enterprise Business Systems acts as the single point of accountability for scope, schedule, budget, quality, and benefits realization, while providing strong governance, stakeholder leadership, and risk management across the SAP and CRM landscape.

Role Responsibilities

• Overseas delivery of program management for CRM and SAP integrations.
• Interface within business and IT organizations.
• Overseas vendor management, resource management and operational management functions within the IT organization.
• Communicates directly with stakeholders, cross‑functional teams, vendors, and department leaders.
• Lead sprints through software development lifecycle using SCRUM and AGILE methodologies.

Required Qualifications

• Bachelor’s degree.
• 7+ years of experience in enterprise IT or digital delivery roles.
• 5+ years leading ERP (SAP) and/or CRM (Salesforce) programs or major projects.
• 3+ years of project management experience.
• Travel will be required, up to 20% of the time.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.
• Functional & Technical Knowledge
• Strong working knowledge of SAP ecosystems and enterprise CRM platforms.
• Solid understanding of integrations, data migration, testing, and deployment practices.
• Ability to engage credibly with both technical teams and business stakeholders.
• Leadership & Communication
• Experience managing multi‑vendor and globally distributed teams.
• Strong business presence with the ability to influence without authority.
• Excellent communication, facilitation, and stakeholder management skills.
• Comfortable operating between hands‑on execution and strategic alignment.
• Project & Program Management
• Proven expertise in program governance, financial tracking, and delivery metrics, resource planning.
• PMP, SAFe, Scrum, or equivalent certifications preferred.

Pay Range

The annual salary for this position is between $143,000.00 - $286,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short‑term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short‑term and long‑term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax‑Advantaged Accounts : Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at We will make every effort to meet your needs in accordance with applicable laws.

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