Student Account Representative
Butler University, Indianapolis, IN, United States
Student Accounts Representative
The Student Accounts Representative (SAR) provides comprehensive support to students and Authorized Payers by delivering accurate guidance on billing, payments, and account management while promoting financial understanding and resolution. This role manages student account inquiries through Salesforce, supports collections and third-party billing, and ensures accurate processing of payments and departmental transactions. Responsibilities Provide clear and accurate guidance to students and authorized payers regarding tuition, fees, billing cycles, payment options, and account status. Manage and document all student and payer interactions in Salesforce, ensuring timely follow-up and case resolution. Conduct outreach to students with past-due balances and support them in understanding and resolving outstanding charges. Process and post student payments (cash, check, 529 plans), ensuring accuracy and proper account application. Handle third-party billing by generating invoices, coordinating with sponsors, and ensuring proper payment processing. Reconcile daily financial transactions, including deposits, petty cash, and departmental receipts. Collaborate with the Office of Financial Aid to ensure accurate coordination of aid and student account information. Maintain and update reference materials, web content, and internal resources to ensure consistency and accuracy. Support shared communication channels (email, phone) and assist with overall office operations and scheduling. Required Qualifications Bachelor's degree or a minimum of five years of experience in a consumer-focused communications environment required Demonstrated exceptional organizational, technical, and communication skills Strong commitment to providing exemplary customer service High attention to detail Ability to work effectively under pressure while managing multiple responsibilities Proficiency in Microsoft Office 365 Suite, including Teams, Word, Excel, and Outlook Preferred Qualifications Knowledge of federal and state financial aid Proficiency in Salesforce and Peoplesoft BU Benefits and Perks Please check out Butler's Total Rewards website to learn more about our benefit offerings, which include: Paid Time Off and Holidays:
20 days of paid time off (vacation and PTO days) per Fiscal year 8 Paid Holidays In addition, a paid Winter Break between Christmas Eve and New Year's Day Paid Parental Leave (after 1 year of full-time employment)
Health:
Comprehensive medical, dental, and vision plans including disability and life insurance programs
Retirement:
10% employer contribution after 1 year of full-time employment
Tuition Assistance:
Remission of tuition for classes taken at Butler for employees, spouses, and dependent children. Eligibility after 9 months of full-time employment Employees & spouses- undergraduate/graduate degrees Dependents (under age 26)- undergraduate degree
Covers tuition only
Tuition Exchange Program for Dependents at participating institutions
Butler Facilities Access, Discounts and Perks:
Access to Butler's on-site fitness facility and libraries for full-time staff and faculty LinkedIn Learning Courses Free premium subscription to the Calm App Free subscription to the WSJ, The Economist, and NYT Discount at the College Bookstore Discount on select Athletic and Arts/Events Center Performances
About Us
Butler University is a private, nationally recognized comprehensive university encompassing seven colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, Pharmacy & Health Sciences and Founder's College. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries. Join us at the crossroads of tradition & transformation. A career at Butler University offers more than just a jobit's an opportunity to join a dedicated, innovative, and supportive community grounded in equity, academic excellence, and meaningful impact. Aligned with Boldly Butler, our strategic plan, faculty and staff play a vital role in delivering transformational learning experiences, enriching our campus and community, and ensuring a thriving Butler for generations to come. Butler University is an equal opportunity employer. We welcome applications from all individuals, regardless of age, sex, race, religion, color, disability, protected veteran status, national origin, or any other legally protected category. Job Info
Job Identification 1936 Job Category Finance Job Schedule Full time Locations 4600 Sunset Ave, Indianapolis, IN, 46208, US
The Student Accounts Representative (SAR) provides comprehensive support to students and Authorized Payers by delivering accurate guidance on billing, payments, and account management while promoting financial understanding and resolution. This role manages student account inquiries through Salesforce, supports collections and third-party billing, and ensures accurate processing of payments and departmental transactions. Responsibilities Provide clear and accurate guidance to students and authorized payers regarding tuition, fees, billing cycles, payment options, and account status. Manage and document all student and payer interactions in Salesforce, ensuring timely follow-up and case resolution. Conduct outreach to students with past-due balances and support them in understanding and resolving outstanding charges. Process and post student payments (cash, check, 529 plans), ensuring accuracy and proper account application. Handle third-party billing by generating invoices, coordinating with sponsors, and ensuring proper payment processing. Reconcile daily financial transactions, including deposits, petty cash, and departmental receipts. Collaborate with the Office of Financial Aid to ensure accurate coordination of aid and student account information. Maintain and update reference materials, web content, and internal resources to ensure consistency and accuracy. Support shared communication channels (email, phone) and assist with overall office operations and scheduling. Required Qualifications Bachelor's degree or a minimum of five years of experience in a consumer-focused communications environment required Demonstrated exceptional organizational, technical, and communication skills Strong commitment to providing exemplary customer service High attention to detail Ability to work effectively under pressure while managing multiple responsibilities Proficiency in Microsoft Office 365 Suite, including Teams, Word, Excel, and Outlook Preferred Qualifications Knowledge of federal and state financial aid Proficiency in Salesforce and Peoplesoft BU Benefits and Perks Please check out Butler's Total Rewards website to learn more about our benefit offerings, which include: Paid Time Off and Holidays:
20 days of paid time off (vacation and PTO days) per Fiscal year 8 Paid Holidays In addition, a paid Winter Break between Christmas Eve and New Year's Day Paid Parental Leave (after 1 year of full-time employment)
Health:
Comprehensive medical, dental, and vision plans including disability and life insurance programs
Retirement:
10% employer contribution after 1 year of full-time employment
Tuition Assistance:
Remission of tuition for classes taken at Butler for employees, spouses, and dependent children. Eligibility after 9 months of full-time employment Employees & spouses- undergraduate/graduate degrees Dependents (under age 26)- undergraduate degree
Covers tuition only
Tuition Exchange Program for Dependents at participating institutions
Butler Facilities Access, Discounts and Perks:
Access to Butler's on-site fitness facility and libraries for full-time staff and faculty LinkedIn Learning Courses Free premium subscription to the Calm App Free subscription to the WSJ, The Economist, and NYT Discount at the College Bookstore Discount on select Athletic and Arts/Events Center Performances
About Us
Butler University is a private, nationally recognized comprehensive university encompassing seven colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, Pharmacy & Health Sciences and Founder's College. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries. Join us at the crossroads of tradition & transformation. A career at Butler University offers more than just a jobit's an opportunity to join a dedicated, innovative, and supportive community grounded in equity, academic excellence, and meaningful impact. Aligned with Boldly Butler, our strategic plan, faculty and staff play a vital role in delivering transformational learning experiences, enriching our campus and community, and ensuring a thriving Butler for generations to come. Butler University is an equal opportunity employer. We welcome applications from all individuals, regardless of age, sex, race, religion, color, disability, protected veteran status, national origin, or any other legally protected category. Job Info
Job Identification 1936 Job Category Finance Job Schedule Full time Locations 4600 Sunset Ave, Indianapolis, IN, 46208, US