Customer Service representative
Eastridge Workforce Solutions, Henderson, NV, United States
Customer Support Specialist
Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Support Specialist to support our client's team. Job Title: Customer Support Specialist Location: Henderson, NV Shift: 8a-5p Employment Type: Full-Time, temp, possibly temp-to-hire FLSA Status: Non-Exempt Schedule: M-F Job Summary
PURPOSE: The ideal candidate will have over 3 years of customer service experience and be proficient in QuickBooks and MS Office (Outlook, Word, and Excel). Experience with SPS Fulfillment, Webgility and Dialpad is a plus, as is prior experience in the medical device industry. The successful candidate will be a quick learner who thrives in a fast-paced environment and is committed to delivering exceptional customer service. Essential Duties And Responsibilities
Order Processing: Accurately enter, process, creating shipping labels and BOLs and track customer orders using QuickBooks and SPS Fulfillment/Webgility systems to ensure timely and accurate delivery. Customer Support: Provide excellent customer service by promptly addressing customer inquiries via phone and email ensuring a positive customer experience. Product Knowledge: Develop a deep understanding of our medical device products to provide accurate information and support to customers. Handle customer complaints. Qualifications
Minimum of 3 years of experience in a customer service role, preferably within the medical device industry. Proficiency in QuickBooks and SPS Fulfillment and/or Webgility is a plus. Strong knowledge of MS Office Suite, particularly Outlook, Word, and Excel. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving skills and a proactive approach to customer service. Detail-oriented with strong organizational skills. Ability to learn quickly and adapt to changing environments. Previous experience in the medical device industry is a plus. Must be able to lift at least 25 lbs. Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees. Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Support Specialist to support our client's team. Job Title: Customer Support Specialist Location: Henderson, NV Shift: 8a-5p Employment Type: Full-Time, temp, possibly temp-to-hire FLSA Status: Non-Exempt Schedule: M-F Job Summary
PURPOSE: The ideal candidate will have over 3 years of customer service experience and be proficient in QuickBooks and MS Office (Outlook, Word, and Excel). Experience with SPS Fulfillment, Webgility and Dialpad is a plus, as is prior experience in the medical device industry. The successful candidate will be a quick learner who thrives in a fast-paced environment and is committed to delivering exceptional customer service. Essential Duties And Responsibilities
Order Processing: Accurately enter, process, creating shipping labels and BOLs and track customer orders using QuickBooks and SPS Fulfillment/Webgility systems to ensure timely and accurate delivery. Customer Support: Provide excellent customer service by promptly addressing customer inquiries via phone and email ensuring a positive customer experience. Product Knowledge: Develop a deep understanding of our medical device products to provide accurate information and support to customers. Handle customer complaints. Qualifications
Minimum of 3 years of experience in a customer service role, preferably within the medical device industry. Proficiency in QuickBooks and SPS Fulfillment and/or Webgility is a plus. Strong knowledge of MS Office Suite, particularly Outlook, Word, and Excel. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving skills and a proactive approach to customer service. Detail-oriented with strong organizational skills. Ability to learn quickly and adapt to changing environments. Previous experience in the medical device industry is a plus. Must be able to lift at least 25 lbs. Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees. Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.