Alliance Service Representative I
Border States, Albuquerque, NM, United States
Alliance Service Representative I
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Albuquerque, NM. Job Summary: Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues. Responsibilities
Receives and enters orders in an accurate and timely manner. Processes EDI orders. Provides price quotes to customers for existing bill of materials. Provides consistent and timely follow-up on customer inquiries and order status. Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary. Utilizes product knowledge to provide service to the customer. Loads and maintains customer part numbers in the CMIR. Adheres to customer product standards. Assists and maintains relationships with customers and suppliers. Runs daily reports and resolves customer and order issues. Assists customers with billing issues. Assists with Emergency Response orders. Non-essential Functions
Attends sales meetings and participates in training programs as required. May assist with sales meetings and trade shows as needed. Participates in the implementation and success of marketing plans and strategies. Performs other duties as assigned by supervisor or other designate. Qualifications
Two-year business/trade degree preferred or the equivalent in work experience. Strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems 2+ years of prior electrical distribution experience preferred. Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email Working knowledge of SAP software preferred. Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills. Ability to effectively plan and organize. Physical Requirements
Frequency at which you would carry/lift in a typical day: Occasionally 0
33% Frequently 34
66% Continuously: 67
100% Lift from Waist:
Additional Information: This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History: Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Values: As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Our Purpose: We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy: We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards: Border States employee-owners are competent, accurate, responsive, and engaged. Your career: Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All: It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Albuquerque, NM. Job Summary: Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues. Responsibilities
Receives and enters orders in an accurate and timely manner. Processes EDI orders. Provides price quotes to customers for existing bill of materials. Provides consistent and timely follow-up on customer inquiries and order status. Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary. Utilizes product knowledge to provide service to the customer. Loads and maintains customer part numbers in the CMIR. Adheres to customer product standards. Assists and maintains relationships with customers and suppliers. Runs daily reports and resolves customer and order issues. Assists customers with billing issues. Assists with Emergency Response orders. Non-essential Functions
Attends sales meetings and participates in training programs as required. May assist with sales meetings and trade shows as needed. Participates in the implementation and success of marketing plans and strategies. Performs other duties as assigned by supervisor or other designate. Qualifications
Two-year business/trade degree preferred or the equivalent in work experience. Strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems 2+ years of prior electrical distribution experience preferred. Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email Working knowledge of SAP software preferred. Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills. Ability to effectively plan and organize. Physical Requirements
Frequency at which you would carry/lift in a typical day: Occasionally 0
33% Frequently 34
66% Continuously: 67
100% Lift from Waist:
Additional Information: This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History: Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Values: As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Our Purpose: We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy: We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards: Border States employee-owners are competent, accurate, responsive, and engaged. Your career: Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All: It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.