Customer Service Representative
SCALIS, New Orleans, LA, United States
Job Title: Customer Service Representative
Location:
New Orleans, LA
Job Type:
Full-Time
Reports to:
Customer Service Manager
We are seeking a friendly, detail-oriented, and professional
Customer Service Representative
to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support, resolving inquiries efficiently, and ensuring a positive customer experience.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, chat, or social media
Provide accurate information regarding products, services, orders, and policies
Handle complaints, returns, and issues with empathy and professionalism
Document customer interactions and update records in CRM systems
Work with other departments to resolve complex issues and ensure customer satisfaction
Maintain a positive, empathetic, and professional attitude toward customers at all times
Follow up on customer interactions to ensure resolution and satisfaction
Identify and upscale priority issues when necessary
Qualifications
High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Comfortable using CRM software, email platforms, and chat tools
Ability to multitask, prioritize, and manage time effectively
#J-18808-Ljbffr
New Orleans, LA
Job Type:
Full-Time
Reports to:
Customer Service Manager
We are seeking a friendly, detail-oriented, and professional
Customer Service Representative
to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support, resolving inquiries efficiently, and ensuring a positive customer experience.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, chat, or social media
Provide accurate information regarding products, services, orders, and policies
Handle complaints, returns, and issues with empathy and professionalism
Document customer interactions and update records in CRM systems
Work with other departments to resolve complex issues and ensure customer satisfaction
Maintain a positive, empathetic, and professional attitude toward customers at all times
Follow up on customer interactions to ensure resolution and satisfaction
Identify and upscale priority issues when necessary
Qualifications
High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Comfortable using CRM software, email platforms, and chat tools
Ability to multitask, prioritize, and manage time effectively
#J-18808-Ljbffr