Assistant Vice President, Relationship Management
Genpact, New York, NY, United States
Assistant Vice President, Relationship Management
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Responsibilities
Understand customer needs and translate them into winning proposals for Genpact and its customers.
Win new growth deals in customer accounts to meet and surpass Operating Plan (OP) numbers.
Analyze the marketplace and competitor offerings to drive strategic sales initiatives for Genpact.
Leverage networks to create potential opportunities and leads within the customer’s organization globally.
Connect at CxO level in the customer organization to build and maintain relationships that enable higher customer satisfaction (measured via NPS) and deliver business impact.
Provide insights on customer financials and drive business strategies within operating teams to add value.
Build, run and manage governance around customer and Genpact communication for better visibility, transparency and partnership.
Effectively construct and tell a compelling and clear story around the value proposition, both orally and in presentations.
Cross‑sell all Genpact products to customers to drive higher growth penetration.
Serve as key intermediary between global delivery team and the customer.
Promote Genpact and grow brand awareness in the customer organization/industry vertical.
Participate in industry third‑party seminars, quarterly meetings, earnings calls, and analyst forums to deepen industry connections relative to the customer.
Play a key role in providing timely and high‑quality RFX responses.
Partner with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability.
Provide market intelligence for costing on proposals.
Partner with Genpact offshore delivery teams to create effective deal solutions.
Minimum Qualifications
Demonstrable experience managing clients and completing end‑to‑end deals; proven success in driving higher growth penetration with deals of $5M+ TCV.
Extensive years of services business experience, including years as an account manager at a strategic level.
Experience working with Fortune 500 companies.
MBA or advanced degree in a related field.
Strategic consulting expertise or practice at a large consulting firm.
Preferred Qualifications
Experience working in or for manufacturing or industrial sector industries/clients.
Experience and cultural adaptability to work across countries and succeed in a global organization.
Strong oral and written communication skills and executive presentation skills in English.
Ability to interface at all levels of an organization, including senior leaders in a variety of functions.
Sound financial and commercial business understanding.
Compensation The approximate annual base compensation range for this position is $200,000 to $220,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including, but not limited to, the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
Location and Remote Work
Work‑from‑Anywhere Roles: Los Angeles, California‑based candidates are not eligible for this role.
Location‑based Roles (e.g., New York): Metro area can be adjusted by role location. Los Angeles, California‑based candidates are not eligible; New York Metro area candidates are eligible.
Equal Opportunity Employer Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a “starter kit,” paying to apply, or purchasing equipment or training.
#J-18808-Ljbffr
Responsibilities
Understand customer needs and translate them into winning proposals for Genpact and its customers.
Win new growth deals in customer accounts to meet and surpass Operating Plan (OP) numbers.
Analyze the marketplace and competitor offerings to drive strategic sales initiatives for Genpact.
Leverage networks to create potential opportunities and leads within the customer’s organization globally.
Connect at CxO level in the customer organization to build and maintain relationships that enable higher customer satisfaction (measured via NPS) and deliver business impact.
Provide insights on customer financials and drive business strategies within operating teams to add value.
Build, run and manage governance around customer and Genpact communication for better visibility, transparency and partnership.
Effectively construct and tell a compelling and clear story around the value proposition, both orally and in presentations.
Cross‑sell all Genpact products to customers to drive higher growth penetration.
Serve as key intermediary between global delivery team and the customer.
Promote Genpact and grow brand awareness in the customer organization/industry vertical.
Participate in industry third‑party seminars, quarterly meetings, earnings calls, and analyst forums to deepen industry connections relative to the customer.
Play a key role in providing timely and high‑quality RFX responses.
Partner with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability.
Provide market intelligence for costing on proposals.
Partner with Genpact offshore delivery teams to create effective deal solutions.
Minimum Qualifications
Demonstrable experience managing clients and completing end‑to‑end deals; proven success in driving higher growth penetration with deals of $5M+ TCV.
Extensive years of services business experience, including years as an account manager at a strategic level.
Experience working with Fortune 500 companies.
MBA or advanced degree in a related field.
Strategic consulting expertise or practice at a large consulting firm.
Preferred Qualifications
Experience working in or for manufacturing or industrial sector industries/clients.
Experience and cultural adaptability to work across countries and succeed in a global organization.
Strong oral and written communication skills and executive presentation skills in English.
Ability to interface at all levels of an organization, including senior leaders in a variety of functions.
Sound financial and commercial business understanding.
Compensation The approximate annual base compensation range for this position is $200,000 to $220,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including, but not limited to, the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
Location and Remote Work
Work‑from‑Anywhere Roles: Los Angeles, California‑based candidates are not eligible for this role.
Location‑based Roles (e.g., New York): Metro area can be adjusted by role location. Los Angeles, California‑based candidates are not eligible; New York Metro area candidates are eligible.
Equal Opportunity Employer Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a “starter kit,” paying to apply, or purchasing equipment or training.
#J-18808-Ljbffr