Service Director
Chelsea Hospitality Group, Morristown, TN, United States
Chelsea Hospitality Group is seeking a
Service Director .
What You'll Do: Key Responsibilities Daily Operations Oversee all front‑of‑house serviceduring operating hours, ensuring a smooth and efficient flow from opening to closing. Monitor the dining room, bar, and host stand to uphold service standards, act as the primary point of contact for guest concerns and resolve issues promptly. Lead pre‑shift meetings to communicate goals, menu updates, and service focus, while ensuring proper staffing levels for each shift.
Guest Experience Maintain a strong and visible presence on the floor, actively engaging with guests to enhance their experience. Handle guest feedback professionally and implement improvements as needed. Ensure all service standards and hospitality guidelines are consistently followed, while building relationships with regular guests and fostering a welcoming atmosphere.
Team Leadership & Development Supervise, coach, and motivate front‑of‑house staff. Train new hires in service standards, policies, and procedures, and provide ongoing feedback and performance evaluations. Foster a positive, professional, and team‑oriented work environment, leading by example in appearance, attitude, and work ethic.
Staff & Scheduling Assist in hiring, onboarding, and training team members. Create and manage staff schedules based on business needs and labor targets. Monitor employee performance, address disciplinary issues when necessary, and ensure compliance with labor laws and company policies.
Financial & Operational Management Support cost control initiatives, including labor and operational expenses. Monitor daily sales, labor percentages, and key performance metrics. Assist with inventory management and ordering of front‑of‑house supplies, while ensuring accuracy in cash handling, POS transactions, and end‑of‑day reporting.
Compliance & Standards Maintain compliance with all health, safety, and sanitation regulations. Ensure cleanliness and organization across all front‑of‑house areas, enforce company policies and brand standards, and assist in implementing new systems, service initiatives, or menu changes.
What We Need From You:
Candidates should have 2–5+ years of restaurant management experience in an AGM, Service Manager, or similar role.
Strong leadership, communication, and interpersonal skills are essential, along with the ability to manage high‑volume service environments.
A solid understanding of POS systems and restaurant operations is required, as well as flexibility to work nights, weekends, and holidays.
This role requires strong leadership and accountability, a guest‑focused mindset, effective problem‑solving and decision‑making skills, attention to detail, and the ability to stay organized and perform under pressure.
What You'll Get From Us:
Salary, bonus structure, and benefits to be determined based on experience and company guidelines.
Comprehensive Medical, Dental, Life, and Vision insurance
401(k) to help you invest in your future
Paid time off to support your life outside of work
Opportunity to work in a supportive, fast‑paced environment with a focus on excellence
Be part of a collaborative team that lives CHG’s core values and contributes to the success of a founding operation
#J-18808-Ljbffr
Service Director .
What You'll Do: Key Responsibilities Daily Operations Oversee all front‑of‑house serviceduring operating hours, ensuring a smooth and efficient flow from opening to closing. Monitor the dining room, bar, and host stand to uphold service standards, act as the primary point of contact for guest concerns and resolve issues promptly. Lead pre‑shift meetings to communicate goals, menu updates, and service focus, while ensuring proper staffing levels for each shift.
Guest Experience Maintain a strong and visible presence on the floor, actively engaging with guests to enhance their experience. Handle guest feedback professionally and implement improvements as needed. Ensure all service standards and hospitality guidelines are consistently followed, while building relationships with regular guests and fostering a welcoming atmosphere.
Team Leadership & Development Supervise, coach, and motivate front‑of‑house staff. Train new hires in service standards, policies, and procedures, and provide ongoing feedback and performance evaluations. Foster a positive, professional, and team‑oriented work environment, leading by example in appearance, attitude, and work ethic.
Staff & Scheduling Assist in hiring, onboarding, and training team members. Create and manage staff schedules based on business needs and labor targets. Monitor employee performance, address disciplinary issues when necessary, and ensure compliance with labor laws and company policies.
Financial & Operational Management Support cost control initiatives, including labor and operational expenses. Monitor daily sales, labor percentages, and key performance metrics. Assist with inventory management and ordering of front‑of‑house supplies, while ensuring accuracy in cash handling, POS transactions, and end‑of‑day reporting.
Compliance & Standards Maintain compliance with all health, safety, and sanitation regulations. Ensure cleanliness and organization across all front‑of‑house areas, enforce company policies and brand standards, and assist in implementing new systems, service initiatives, or menu changes.
What We Need From You:
Candidates should have 2–5+ years of restaurant management experience in an AGM, Service Manager, or similar role.
Strong leadership, communication, and interpersonal skills are essential, along with the ability to manage high‑volume service environments.
A solid understanding of POS systems and restaurant operations is required, as well as flexibility to work nights, weekends, and holidays.
This role requires strong leadership and accountability, a guest‑focused mindset, effective problem‑solving and decision‑making skills, attention to detail, and the ability to stay organized and perform under pressure.
What You'll Get From Us:
Salary, bonus structure, and benefits to be determined based on experience and company guidelines.
Comprehensive Medical, Dental, Life, and Vision insurance
401(k) to help you invest in your future
Paid time off to support your life outside of work
Opportunity to work in a supportive, fast‑paced environment with a focus on excellence
Be part of a collaborative team that lives CHG’s core values and contributes to the success of a founding operation
#J-18808-Ljbffr