Business Development Representative - Customer Success (Datech Solutions)
TD SYNNEX, Tallahassee, FL, United States
Business Development Representative - Customer Success for Datech Solutions Organization plays a critical role in driving customer retention and adoption for long-tail accounts through proactive engagement and collaboration with partners.
What You'll Do:
Renewal Management: Ensure timely and accurate processing of subscription renewals for low-touch accounts via partners, minimizing churn.
Customer Nurturing: Maintain ongoing, value-driven communication with customers to reinforce product benefits and encourage continued usage.
Partner Enablement: Collaborate with distributor partners to streamline renewal workflows and provide guidance for customer success strategies.
Internal Data Research: Analyze customer usage data, renewal trends, and account health metrics to identify risks and opportunities for upselling or cross-sell.
Customer Education & Adoption: Share best practices, training resources, and product updates to drive increased adoption and utilization.
Issue Resolution: Address inquiries and resolve renewal-related challenges promptly, escalating complex cases when necessary.
Process Optimization: Contribute to improving internal processes for renewals, engagement, and reporting.
Retention & Renewal Success: Achieve high renewal rates for long-tail accounts.
Customer Value Realization: Ensure customers understand and leverage product capabilities.
What We're Looking For:
3+ years in Customer Success, Renewals, or Account Management (preferably in SaaS or CAD industry).
Bachelor's Degree required.
Strong analytical skills for interpreting data and generating actionable insights.
Excellent communication and relationship-building abilities.
Ability to manage multiple accounts efficiently with attention to detail.
Collaborative approach to working with partners and internal teams.
Proficiency in CRM tools and other ERP.
Working Conditions:
Professional environment (Hybrid).
Occasional non-standard work hours or overtime as business requires.
Represents the company to the customer and the customer to the company in all sales-oriented activities.
Benefits:
Elective Benefits: Programs tailored to your country.
Grow Your Career: Accelerate your path to success with leadership and professional development programs.
Elevate Your Personal Well-Being: Boost financial, physical, and mental well-being through seminars, events, and the global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: Inclusive education, peer-to-peer conversations, and equitable growth opportunities.
Network within the Global Organization: Onboarding program and community networking.
Community Engagement: Participation in internal, peer-led inclusive communities, volunteer events, and environmental initiatives.
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
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What You'll Do:
Renewal Management: Ensure timely and accurate processing of subscription renewals for low-touch accounts via partners, minimizing churn.
Customer Nurturing: Maintain ongoing, value-driven communication with customers to reinforce product benefits and encourage continued usage.
Partner Enablement: Collaborate with distributor partners to streamline renewal workflows and provide guidance for customer success strategies.
Internal Data Research: Analyze customer usage data, renewal trends, and account health metrics to identify risks and opportunities for upselling or cross-sell.
Customer Education & Adoption: Share best practices, training resources, and product updates to drive increased adoption and utilization.
Issue Resolution: Address inquiries and resolve renewal-related challenges promptly, escalating complex cases when necessary.
Process Optimization: Contribute to improving internal processes for renewals, engagement, and reporting.
Retention & Renewal Success: Achieve high renewal rates for long-tail accounts.
Customer Value Realization: Ensure customers understand and leverage product capabilities.
What We're Looking For:
3+ years in Customer Success, Renewals, or Account Management (preferably in SaaS or CAD industry).
Bachelor's Degree required.
Strong analytical skills for interpreting data and generating actionable insights.
Excellent communication and relationship-building abilities.
Ability to manage multiple accounts efficiently with attention to detail.
Collaborative approach to working with partners and internal teams.
Proficiency in CRM tools and other ERP.
Working Conditions:
Professional environment (Hybrid).
Occasional non-standard work hours or overtime as business requires.
Represents the company to the customer and the customer to the company in all sales-oriented activities.
Benefits:
Elective Benefits: Programs tailored to your country.
Grow Your Career: Accelerate your path to success with leadership and professional development programs.
Elevate Your Personal Well-Being: Boost financial, physical, and mental well-being through seminars, events, and the global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: Inclusive education, peer-to-peer conversations, and equitable growth opportunities.
Network within the Global Organization: Onboarding program and community networking.
Community Engagement: Participation in internal, peer-led inclusive communities, volunteer events, and environmental initiatives.
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
#J-18808-Ljbffr