Technical Service Account Manager
Ethanolproducer, Cedar Rapids, IA, United States
Technical Service Account Manager
IFF - International Flavors & Fragrances
United States (Remote)
130,000
Job Description
IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, science‑based innovations that elevate everyday products. This role is based in the United States and is a remote position. You will be part of a collaborative, technically rigorous, and customer‑focused team where deep expertise and strong partnerships drive meaningful impact. At IFF, your potential is our inspiration.
Responsibilities
Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
Collaborate with sales teams during customer meetings, trainings, and onsite visits.
Serve as an internal technical expert on assigned product lines, applications, and limitations.
Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
Analyze process and laboratory data to identify improvement opportunities and make recommendations.
Develop tools or models to enhance data analysis and technical decision‑making.
Deliver customer training on product selection, application, and optimization.
Provide post‑sale technical troubleshooting during product testing and implementation.
Support account planning and identify business development opportunities from a technical and commercial perspective.
Qualifications
Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related).
3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
Strong analytical and problem‑solving skills with the ability to interpret technical data.
Proficiency with Microsoft Office; experience with JMP or other statistical software preferred.
Customer‑focused mindset with strong relationship‑building skills.
Self‑motivated and results‑oriented, able to work independently.
Strong organizational skills and ability to prioritize in a dynamic environment.
Ability to collaborate effectively across Sales, Marketing, and R&D.
Willingness to travel 50% or more.
What Makes You Stand Out
Hands‑on experience supporting fermentation or enzyme‑driven industrial processes.
Prior success in a customer‑facing technical or application support role.
Ability to translate complex technical insights into clear, actionable customer recommendations.
Benefits
Training opportunities.
Learning and development programs from day one.
Medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity).
Annual bonus plan.
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IFF - International Flavors & Fragrances
United States (Remote)
130,000
Job Description
IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, science‑based innovations that elevate everyday products. This role is based in the United States and is a remote position. You will be part of a collaborative, technically rigorous, and customer‑focused team where deep expertise and strong partnerships drive meaningful impact. At IFF, your potential is our inspiration.
Responsibilities
Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
Collaborate with sales teams during customer meetings, trainings, and onsite visits.
Serve as an internal technical expert on assigned product lines, applications, and limitations.
Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
Analyze process and laboratory data to identify improvement opportunities and make recommendations.
Develop tools or models to enhance data analysis and technical decision‑making.
Deliver customer training on product selection, application, and optimization.
Provide post‑sale technical troubleshooting during product testing and implementation.
Support account planning and identify business development opportunities from a technical and commercial perspective.
Qualifications
Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related).
3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
Strong analytical and problem‑solving skills with the ability to interpret technical data.
Proficiency with Microsoft Office; experience with JMP or other statistical software preferred.
Customer‑focused mindset with strong relationship‑building skills.
Self‑motivated and results‑oriented, able to work independently.
Strong organizational skills and ability to prioritize in a dynamic environment.
Ability to collaborate effectively across Sales, Marketing, and R&D.
Willingness to travel 50% or more.
What Makes You Stand Out
Hands‑on experience supporting fermentation or enzyme‑driven industrial processes.
Prior success in a customer‑facing technical or application support role.
Ability to translate complex technical insights into clear, actionable customer recommendations.
Benefits
Training opportunities.
Learning and development programs from day one.
Medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity).
Annual bonus plan.
#J-18808-Ljbffr