Managing Director, Support Programs

Job Summary

The Connection Center Managing Director provides leadership and daily operational oversight for the assigned campus Connection Center. This role is pivotal in fostering a strong sense of community and cultivating a connection‑driven culture that reflects the unique character and needs of the campus. The Managing Director ensures responsive, localized student support, delivering services and programs tailored to the campus population while aligning with the mission and strategic priorities of Dallas College. The Managing Director provides leadership to program leads, supervises the implementation of the Seven Pillars of Experience, and holds decision‑making authority for center operations.

Key Responsibilities

• Operational Leadership
  • Direct daily operations of the Connection Center to ensure efficient service delivery.
  • Implement and monitor processes that support student engagement and success.
• Community Building & Student Support
  • Champion initiatives that promote belonging, engagement, and holistic student development.
  • Provide personalized, campus‑specific support aligned with the Seven Pillars of Experience.
• Program Oversight
  • Supervise program leads and ensure effective delivery of services and programs.
  • Oversee implementation of programming guided by the Seven Pillars of Experience.
  • Manage and execute tasks within assigned budgets and report to the Director.
• Collaboration & Communication
  • Partner with campus leadership and college‑wide teams to maintain alignment with institutional goals.
  • Report to the Director and contribute to strategic planning for student success initiatives.
• Decision‑Making Authority
  • Make operational decisions impacting student experience and center performance.

People Leader Duties (If Applicable)

• Exercise full discretion and decision‑making authority in recruitment, selection, hiring, mentoring, coaching, development, and termination of staff.
• Drive high performance by administering the performance management process, setting expectations, conducting evaluations, and implementing initiatives that enhance employee engagement and retention.

Qualifications

• Bachelor's degree in Higher Education, Student Affairs, or a closely related discipline.
• Minimum of three (3) years of progressively responsible experience in student services, student engagement, or comparable leadership roles within higher education environments.
• Minimum of three (3) years of experience supervising staff, including hiring, development, training, evaluation, coaching, and progressive discipline in a complex, multi‑campus environment.
• Demonstrated experience developing high‑functioning teams.
• Experience in strategic planning, goal setting, resource management, and cross‑functional collaboration.
• Excellent interpersonal, communication, presentation, and organizational skills.
• Must be willing to travel as needed.
• Current and valid Texas driver’s license required.
• Official transcripts required.

Preferred Qualifications

• Master’s degree.
• Experience working within and/or managing campus‑based "One Stop" programs at a large, urban, multi‑campus institution is preferred.
• Leadership experience in student services, engagement, or affairs at a higher education institution, ideally a community college.
• Knowledge of the purpose of community colleges and the vision of Dallas College, along with a demonstrated commitment to serving students and employees reflecting our community.
• Bilingual or multilingual preferred.

Work Conditions

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Background Check

Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Equal Opportunity & EEO Statement

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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