Bilingual Loan Servicing Representative
TEKsystems, Tempe, AZ, United States
Bilingual Performing Loan Consultant
Tempe, AZ 85288 (Tempe Marketplace)
Pay Rate: $21/hr
Schedule: M-F 9-6pm
Description
Handling both inbound and outbound calls in a fast‑paced call center environment. Consultants will speak with homeowners who are past due on their mortgage, identify the reason for delinquency, and work with them to set up customized payment plans to bring their loan current. They'll also assist inbound callers with general mortgage servicing questions, process payments, and refer eligible customers to refinancing teams when appropriate. Throughout the day, documentation of interactions, meet performance goals, follow compliance standards, and represent the company professionally while delivering a high level of customer service.
Primary Functions
Responsible for providing excellent customer service in a fast-paced call center.
Handle inbound customer service related calls, as well as contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
Develop workable payment solutions that satisfy both our clients/investors and our company.
Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
Process homeowners’ mortgage payments.
Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
Arrive at work on time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.
Achieve company performance goals.
Take part in continuous training in company policies/procedures and industry regulations.
Skills
Customer service
Call center
Microsoft Office
Financial services
Mortgage
Collections customer service
Additional Skills & Qualifications
High School Diploma/GED Equivalent Minimum
Financial Experience and Call Center Experience is Preferred
Bilingual Proficiency in English/Spanish
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Benefits may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ. This is a fully onsite position in Tempe, AZ.
Application Deadline
This position is anticipated to close on Apr 28, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Tempe, AZ 85288 (Tempe Marketplace)
Pay Rate: $21/hr
Schedule: M-F 9-6pm
Description
Handling both inbound and outbound calls in a fast‑paced call center environment. Consultants will speak with homeowners who are past due on their mortgage, identify the reason for delinquency, and work with them to set up customized payment plans to bring their loan current. They'll also assist inbound callers with general mortgage servicing questions, process payments, and refer eligible customers to refinancing teams when appropriate. Throughout the day, documentation of interactions, meet performance goals, follow compliance standards, and represent the company professionally while delivering a high level of customer service.
Primary Functions
Responsible for providing excellent customer service in a fast-paced call center.
Handle inbound customer service related calls, as well as contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
Develop workable payment solutions that satisfy both our clients/investors and our company.
Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
Process homeowners’ mortgage payments.
Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
Arrive at work on time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.
Achieve company performance goals.
Take part in continuous training in company policies/procedures and industry regulations.
Skills
Customer service
Call center
Microsoft Office
Financial services
Mortgage
Collections customer service
Additional Skills & Qualifications
High School Diploma/GED Equivalent Minimum
Financial Experience and Call Center Experience is Preferred
Bilingual Proficiency in English/Spanish
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Benefits may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ. This is a fully onsite position in Tempe, AZ.
Application Deadline
This position is anticipated to close on Apr 28, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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