Customer Success Lead — Onboarding & Trial Wins (SaaS AI)

A high-growth tech startup in Rochester, MI, is seeking a Customer Success Lead to enhance customer engagement and guide them through their onboarding journey. The role focuses on converting free trial users into paying customers by demonstrating the platform's value. Candidates should have over 5 years of experience in customer success or a similar role, strong communication skills, and a proactive approach to problem-solving. The position offers paid time off, health insurance, and career growth opportunities.
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