Senior Product Associate - Global Banking Platform
JPMorganChase, Columbus, OH, United States
Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Global Banking Platform, you will contribute to the team by applying your expertise in product development and optimization, using user research and customer feedback to create innovative products and continuously improve existing offerings. You will collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job Responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
Considers and plans for upstream and downstream implications of new product features on the overall product experience.
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
Writes the requirements, epics, and user stories to support product development.
Collaborate with the Area Product Owner to develop the roadmap and vision for platform capabilities, prioritize the backlog, and assist in the overall delivery process.
Provide answers and clarify requirements for scrum teams.
Review sprint outcomes and assist with release planning.
Create and implement new platform features as a Functional and Technical Subject Matter Expert on platform capabilities while working with various APG teams within the Global Banking Platform.
Maintain a strong emphasis on "building the right thing in the right way" to deliver high‑quality solutions that meet customer needs.
Conduct data analytics.
Required Qualifications, Capabilities, and Skills
3+ years of experience or equivalent expertise in product management or a relevant domain area.
Proficient knowledge of the product development life cycle.
Experience in product life cycle activities including discovery and requirements definition.
Developing knowledge of data analytics and data literacy.
5+ years experience working in engineering, technology, innovation, business strategy, analytics, and new product development.
Bachelor’s degree in a technical field (Computer Science, Engineering, etc.).
Proficiency in Agile methodology and knowledge of JIRA to do product planning and sprints.
Excellent verbal and written skills and ability to work well in cross‑functional teams and partner across various disciplines and levels of technical knowledge.
Experience using data analytics and data visualization tools; experience working with and presenting to senior executives.
Formal training or certification on software engineering concepts such as AWS or AI/ML required.
Preferred Qualifications, Capabilities, and Skills
Good understanding of microservice architecture and cloud‑native technologies (AWS, Kubernetes).
Excellent communication and problem‑solving skills.
Domain knowledge in Core Banking (e.g., Deposits, Credit Card, Lending).
About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions— all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally, delivering industry‑leading capabilities and enhancing technology‑driven customer experiences that put users first.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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As a Senior Product Associate in Global Banking Platform, you will contribute to the team by applying your expertise in product development and optimization, using user research and customer feedback to create innovative products and continuously improve existing offerings. You will collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job Responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
Considers and plans for upstream and downstream implications of new product features on the overall product experience.
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
Writes the requirements, epics, and user stories to support product development.
Collaborate with the Area Product Owner to develop the roadmap and vision for platform capabilities, prioritize the backlog, and assist in the overall delivery process.
Provide answers and clarify requirements for scrum teams.
Review sprint outcomes and assist with release planning.
Create and implement new platform features as a Functional and Technical Subject Matter Expert on platform capabilities while working with various APG teams within the Global Banking Platform.
Maintain a strong emphasis on "building the right thing in the right way" to deliver high‑quality solutions that meet customer needs.
Conduct data analytics.
Required Qualifications, Capabilities, and Skills
3+ years of experience or equivalent expertise in product management or a relevant domain area.
Proficient knowledge of the product development life cycle.
Experience in product life cycle activities including discovery and requirements definition.
Developing knowledge of data analytics and data literacy.
5+ years experience working in engineering, technology, innovation, business strategy, analytics, and new product development.
Bachelor’s degree in a technical field (Computer Science, Engineering, etc.).
Proficiency in Agile methodology and knowledge of JIRA to do product planning and sprints.
Excellent verbal and written skills and ability to work well in cross‑functional teams and partner across various disciplines and levels of technical knowledge.
Experience using data analytics and data visualization tools; experience working with and presenting to senior executives.
Formal training or certification on software engineering concepts such as AWS or AI/ML required.
Preferred Qualifications, Capabilities, and Skills
Good understanding of microservice architecture and cloud‑native technologies (AWS, Kubernetes).
Excellent communication and problem‑solving skills.
Domain knowledge in Core Banking (e.g., Deposits, Credit Card, Lending).
About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions— all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally, delivering industry‑leading capabilities and enhancing technology‑driven customer experiences that put users first.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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