Employee Relations Generalist
CrossCountry Mortgage, Cleveland, OH, United States
CrossCountry Mortgage (CCM) is a leading distributed retail mortgage lender with a national presence and a strong culture of employee engagement and inclusion.
Position Overview: The Employee Relations Generalist is responsible for performing daily HR functions, delivering a variety of human resources services, and maintaining records.
Job Responsibilities:
Collaborate with management and provide employee relations and performance management recommendations; coach, counsel, and educate all levels of employees on HR policies, programs and procedures.
Attend, participate in, and assist with conducting meetings regarding positions, compensation, employee performance, terminations, and investigations.
Conduct employee relations investigations from notification through resolution; develop investigation plans; prepare, track, and maintain investigation documentation.
Serve as contact for employees and managers to answer inquiries and provide general employee information, referring complex and/or sensitive matters to the appropriate staff.
Identify company training needs relating to HR topics such as performance management, policies, and procedures; prepare training materials; conduct training sessions and evaluate training effectiveness.
Facilitate the performance management process; report on, notify management, and track the completion of performance reviews.
Compile and analyze data for correspondences and reports.
Perform routine tasks to administer and execute HR programs including compensation, benefits, leave, performance and talent management, disciplinary matters, disputes and investigations, productivity, recognition, morale, occupational health and safety, and training and development.
Process employment changes, including personnel action forms, email notifications, and maintaining employee records.
Maintain a confidential organized filing system for correspondences, policies, and standards.
Maintain compliance with federal, state, and local employment laws and regulations, reviewing policies and practices to ensure compliance.
Performs other duties as assigned.
Qualifications and Skills:
Bachelor’s degree in Human Resources, Business Administration, related field, or equivalent combination of education and experience, preferred.
2‑4 years of human resources experience.
1‑3 years of employee relations experience, preferred.
SHRM‑CP a plus.
Knowledge of employment‑related laws and regulations; including but not limited to FLSA, FMLA, ADA, Title VII, ADEA, etc.
Excellent communication and conflict resolution skills.
Excellent attention to detail, organization, and time management skills.
Excellent analytical and problem‑solving skills.
Proficient with Microsoft Office Suite or related software.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).
The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.
The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.
To verify licensing, please visit
www.NMLSConsumerAccess.org .
#J-18808-Ljbffr
Position Overview: The Employee Relations Generalist is responsible for performing daily HR functions, delivering a variety of human resources services, and maintaining records.
Job Responsibilities:
Collaborate with management and provide employee relations and performance management recommendations; coach, counsel, and educate all levels of employees on HR policies, programs and procedures.
Attend, participate in, and assist with conducting meetings regarding positions, compensation, employee performance, terminations, and investigations.
Conduct employee relations investigations from notification through resolution; develop investigation plans; prepare, track, and maintain investigation documentation.
Serve as contact for employees and managers to answer inquiries and provide general employee information, referring complex and/or sensitive matters to the appropriate staff.
Identify company training needs relating to HR topics such as performance management, policies, and procedures; prepare training materials; conduct training sessions and evaluate training effectiveness.
Facilitate the performance management process; report on, notify management, and track the completion of performance reviews.
Compile and analyze data for correspondences and reports.
Perform routine tasks to administer and execute HR programs including compensation, benefits, leave, performance and talent management, disciplinary matters, disputes and investigations, productivity, recognition, morale, occupational health and safety, and training and development.
Process employment changes, including personnel action forms, email notifications, and maintaining employee records.
Maintain a confidential organized filing system for correspondences, policies, and standards.
Maintain compliance with federal, state, and local employment laws and regulations, reviewing policies and practices to ensure compliance.
Performs other duties as assigned.
Qualifications and Skills:
Bachelor’s degree in Human Resources, Business Administration, related field, or equivalent combination of education and experience, preferred.
2‑4 years of human resources experience.
1‑3 years of employee relations experience, preferred.
SHRM‑CP a plus.
Knowledge of employment‑related laws and regulations; including but not limited to FLSA, FMLA, ADA, Title VII, ADEA, etc.
Excellent communication and conflict resolution skills.
Excellent attention to detail, organization, and time management skills.
Excellent analytical and problem‑solving skills.
Proficient with Microsoft Office Suite or related software.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).
The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.
The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.
To verify licensing, please visit
www.NMLSConsumerAccess.org .
#J-18808-Ljbffr